Everything was just fine during our 5 days holiday. We could choose between two upgraded rooms. Nearby church bells hardly audible in the morning when windows were closed. We got a pack of useful information material when checking in. Breakfast and half board excellent. Fast Wi-fi in the room. Friendly staff in the restaurant. Sauna working. Enough parking space.
I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.
私たちはStadthotel Goldenes Schiffで素晴らしい休日を過ごしました、そして本当にそれをお勧めすることができます。全体としてトップ!!!🥰部屋は清潔できれいで、巨大な窓からの壮大な川の景色を眺めることができます。インテリアはモダンで、部屋にはタブレットもあり、この美しいホテルに滞在するときに必要な情報を見つけるのに役立ちます。食べ物は5つ星でした。豊富な朝食ビュッフェと夕方のおいしいモダンなメニュー。スタッフは皆とてもフレンドリーで親切で親切でした。彼らの英語は完璧です。ウェルネスエリアは夢です。サウナ、フィットネス/ジムエリア、トラウンの素晴らしい景色を望む素晴らしいチリングエリアのいくつかをお楽しみください。最後に、場所はトップです! Bad Ischlの中心部にあり、どこへでも行くか、必要なものを手に入れることができます。走るのが好きな私に関しては、ホテルと川を走る時間を楽しんだので、景色はとても壮観です。続けて!!いつかまたこのホテルに戻ってくることを願っています。😊