I moved here are going to another hotel which was awful so went back to reliable Marriott. Checked in about 30 minutes after booking - room was lovely and clean but everything was ready. Rooms are not big I had a city view which is basically of the car park but there was a bed, comfortable chair and desk. Housekeeping came daily. The downside to the room is the hairdryer kept flipping the breaker - I left a note to report it buck the note was ignored which also asked for conditioner in the room (those big sharable ones in the shower) which was also not refilled. We arrived in the weetesdt June on record - the hotel was cold and although I was able to warm the room up the restaurant was blowing cold air throughout the stay so you had to sit with a hoodie on. The hotel is being renovated the 2 lifts were being painted and out of commission during my stay - not an issue as we were all able to sue the service elevator but there is only one so sometimes there was a line. Also the outdoor patio dining area overlooking the river is being renovated and we were told it would not be available all summer. The hote restaurant staff were lovely and friendly - the menu is a bit eclectic - you know on a rainy nite when you just want soup and a sandwich - well not available - they dont offer this - one of the pizzas came with blue cheese so I asked to switch for regular cheese - you cannot do that as they come in ready made. The menu is Indian food centric - lots of indian flavors (such as the poutine - how I wanted to try regular poutine but again not available) there is spice and curry flavor an a host of Lentil dishes on the menu and a lot of bok choi etc but very few of what I would call traditional flavours - for example as well as a soup on a cold rainy night a fish and chips might have been nice or a pot pie. The walk into downtown is nice - the view on the river is nice however we were warned about walking in downtown Edmonton as since covid there has been some changes - there are a lot of street people - pot is smoked everywhere and for a girl travelling i was told not to walk outside alone if I could help it. There are limited dining options without walking other than the hotel restaurant - in fact most nights there were several tables of lone female travellers in the restaurant
I'm generally a fan of Westin Hotels, but this one felt drab and not very polished. I must say that the staff overall was best, I found it difficult to fault them. The breakfast in the restaurant was great which was provided since I'm Bonvoy Plat elite. My room was also quiet and fairly spacious. The guestroom was clean enough but you can only do so much when everything is old. Now for the bad, everything is dated and is due for a remodel, I was upgraded to a deluxe room, other than being slightly larger, I did not see or experience the deluxe part. The bathroom is very small and again outdated. The climate system in the hotel is ancient and had trouble cooling the room. Waiting times for elevators were long, a hotel this large with 20 or so floors should have more than 3 elevators; 4 would be ideal. The hotel is not a complete disaster, but I would try the newer JW Marriott or the Delta Hotel next time. One word; Average.
Staff were amazingly friendly and helpful. I had arrived earlier than expected and I was able to check in right away.
The King room had a great view of downtown Edmonton.
I enjoyed the business lounge access with evening aperitifs, the view of the city from the lounge and it was amazing to watch the sunset in the evening.
Having breakfast included in my room rates was a great addition to the booking as it was convenient for me. You can also watch the sunrise if you get to the lounge early enough to get a seat by the window while having your breakfast there.
I endured 2 nights but would not have stayed longer. The last time I was here was my prom night in 1984, and it really does appear that is the last time they upgraded. Dingy, worn - just bonkers with all the bizarre rock features throughout the place and I think used to be lush and green - perhaps running fountains? Just dead and out of place now. I had a bunch of heavy luggage and thought I had scored a good parking spot near the door. nope, you go in and end up on trek through dingy, narrow and winding hallways. There IS an exterior door close to my room - I tried to get in and my key card wouldn't open it despite showing a green light. I later investigated from the inside -it was padlocked shut. The room is dingy, smells like cat pee (although I'm sure that isn't it). I have a great view of the dumpsters across the way, and they put me RIGHT by the elevator, There is on ice or pop machines on my floor, nor could I locate them. There is an inhouse restaurant but no room service. Just as well, as the only living human being I encountered said the restaurant was overpriced and the food absolutely terrible. The bed is as hard as a rock - but the pillows are comfy I'll grant them that. Whole place feels a bit twilight zone - I barely saw a living person. Oh, and don't forget the super sketchy industrial door out onto my super sketchy balcony. I have a suspicion that was someone else's soap in the shower as it was two unwrapped bars, but I can't say for sure. I didn't get any housekeeping - apparently you have to specifically ask? I'd rahter spend the night in the Twilight Zone tower of terror.
ゲゲストUnderground heated parking for cars, midsize suvs! Outdoor parking as well. All parking is free. This is a really nice quiet place to stay on the south west side of Edmonton. It is very new. I appreciated the: underground heated parking, the cleanliness, the bed and many pillows. I liked that the breakfast is included and served on the main level. I like that my room has a microwave, small fridge, and Keurig coffee. Complimentary coffee on the lobby level during the day. I like that they have a long bench with coat rack as well as closet. I like the large TV. I like that it is so close to great shopping and restaurants in Windermere community. It’s also right near Anthony Henday freeway. But note: I didn’t know they had underground parking until I read someone else’s review. I had messaged IHG and I was advised there was no underground parking at this location. So I called directly. Yes - there is free heated underground parking! (Not for large trucks though). Underground parking is SO important in a winter city! I highly recommend this hotel.
When we checked in we wanted some hot water to make a cup of tea. None in the rooms which was ok but when we went down to the lobby to ask they told my wife to walk down to the convenience store down the road and ask for some. This despite having the facilities in the breakfast room next to reception, they just couldn’t be bothered opening the door. Also rooms were dusty and old, and in need of significant repairs. For what they charge you would definitely expect better. Internet is portioned out by the day and throttled which I have never experienced before. Overall it is of the quality of a rent by the hour / 50 dollar a night motel trying to call itself a hotel. Technically they refer to themselves as a “truck stop” which is pretty much our experience. Much better value from any other hotel in the area at his price point. Highly unreccomended
JJun-jun0424You get what you paid for. If you are looking for a very affordable place to stay and your only concern is your budget then this is your go to place in Edmonton area. Location wise, it is in an odd place and there aren't shops close to this location so you'll have to go out and drive if you need to buy something. With regards to service, they went above and beyond my requests and are super friendly and welcoming. I requested for a portable heater because they have no way to adjust the heat temp in each room (it's centralized) and they offered me this option for free. Their TVs are smart TV and I'm super amazed because you don't get this in bigger 3 star hotels where you pay almost double the price of what you pay here! You will just have to request in the front desk for the TV's remote control if you want to use the smart tv features like logging in on your streaming apps or casting/mirroring videos from your phone or tablets to the TV's screen..