The hotel is a convention hotel and the convention centers are huge and great for events. There are lots of restaurants to choose from, but the hours are incorrect and the employees at the desk do not know the hours of the restaurants…so good luck! We stayed in wing 2 and there are 3 elevators, q of which is not on. Unfortunately the elevators may take 15 minutes to pick you up. If they aren’t overly full. The rooms are what would be 3-stars in the US. They are very small, but mostly clean. The amenities are average at best, but not good compared to comparable hotels in Europe. Honestly, I’d not choose to stay here again. The people are friendly, but the hotel is lacking in quality and customer service.
I stayed at the hostel from the night of the 01.08 - 02.08.2021. First of all the location was not as expected, it was located in the middle of the industrial area. The receptionist did not speak any English or German. It were unorganized and the room which I had booked was unavailable. There was no toilet paper in the bathroom and no room numbers on the floor. The room which I was stayed in was occupied by a polish worker, who lived in the hostel. People were knocking at the door multiple times during the evening and a polish man barged in and was sexually harassing me. Additionally I could not sleep because men were talking and yelling outside. I did not feel safe to leave the room during the night.
Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.
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