オーキッド エイラット(Orchid Eilat Hotel)

During our recent stay at a reputed five-star hotel, we were deeply disappointed by the conditions and service. The room's cleanliness was unacceptable, with dirty bed linens, a soiled baby cot, and a kettle encrusted with limescale. The bathroom conditions were worse, featuring urine stains, feces, and mold in the shower area. Dirty dishes and discarded clothing were strewn around the hotel, further diminishing our experience. Safety concerns were evident with exposed electrical sockets and broken stairs, posing serious risks. Additionally, the service was subpar, highlighted by an over 40-minute wait for the tuk-tuk service. This experience severely lacked the quality expected from a high-caliber establishment. We expect a detailed response, an explanation, and compensation for this unsatisfactory experience. We hope our feedback leads to significant improvements in the hotel's maintenance and service standards.

My family and I had a disheartening experience with Orchidea Hotel in Eilat. Amidst an unsettling war situation starting from October 7th, 2023, we had to cancel our reservation (scheduled for October 8th-10th) at the hotel. Despite an initial understanding from the reception staff who assured no cancellation fees due to the extraordinary situation, we were fully charged on the day of check-in. Subsequent communication proved futile, with unfulfilled promises of callbacks and error rectifications. We are deeply disappointed by Orchidea Hotels' lack of empathy towards residents in the conflict zone and find it disheartening to be charged in full for a stay that did not materialize. We, hailing from Ashkelon, sadly cannot recommend this hotel and advise potential patrons to be wary.

Literally an oasis in the middle of the desert. We drove there 5 hours by car from Telaviv and didn't regret. Very green area, reminded us of an exotic country. We got a small house on the level 3... next to the 2nd pool which i found very relaxing. Not crowded, room was with a balcony looking towards palm trees. Deep tissue massage in the spa + spa manager lady was friendly . Happy that we chose this hotel sitatued a bit further from town which in my view only a benefit.

We booked a standard room which was nice very nice and quiet, but we expected a balcony with a view. It had a balcony but not the view. Not to worry the manager upgraded us to the Royal room the next day. Best room we ever had with a beautiful view and exceptional amenities! The breakfast is very good and the location of the hotel is perfect, withing walking distance of other good restaurants, check out the last refuge, and one of the the best aquariums in the world, with underwater viewing of the red sea marine life! Beach is just a short walk for outstanding snorkeling. Highly recommend this Hotel and I plan to return!

We have been going to this lovely Thai Orchard Hotel, on the side of a mountain, about 13 years. Every time I come it gets better. I’d rate this a 6+ hotel. Each of the rooms, have everything one could want. It’s tuktuk machine (Sherut) that one takes from the highest floor to the lowest and around is a bit nosy. The pool for everyone is like your on a island, it’s breakfast is abundance. And it’s dinners are wonderful. If your a VIP person you can enter private pool. Children would love.

Honestly the most OVERPRICED stay I’ve ever had. Eilat is beautiful but this hotel is not worth the money at all. The reception staff lack even basic manners, not helpful and barely speak English. Very rude staff, old facilities, the breakfast buffet is not a big deal, looks nice but the taste and the quality is very poor. You can have way more fun, luxury and comfort for that amount even in places like in Dubai!! Skip this hotel, CHEAP.

After arriving at the hotel, we immediately checked-out again as the hotel lacks in everything: the hotel and rooms are not clean and very old, the staff hardly speaks English and neglects you, and service is the worst I have ever experienced, hence way overpriced - it should be a high-end hotel with over 400 EUR per night!!! Since we prepaid our stay, Dani from Reception and Ravi the Hotel Manager promised to refund us 100% of the money. But many phone calls later (which I just got hung up on) and two months later, the Reservation Manager told me it’s our fault and that no money will be refunded. Even after complaining, the staff remained rude. DO NOT STAY AT THIS HOTEL if you want a relaxing stay.

Incredibly beautiful resort. I'm not a type for it, but I liked it there with lots of palm trees and green and nature. The staff was incredibly nice and helpful and the breakfast was incredibly lush and huge. I liked it very much. It was a five minute walk to the coral reef.

they do above and beyond to make our vacation perfect