エル・カンページョのTorre de Reixesホテル

部屋のドアを開けることに加えて、煙の臭いは部屋で耐え難いものになりました。私たちは担当者に電話して(誰も受け取らず、すべてが自動化されています)部屋を変えるように頼みました。彼は誰かが中に喫煙することを拒否し、ついに彼はチェックに行きました。ある時、彼は私達に謝罪してこれが「換気の問題」と言いました。彼は私達に他の部屋をくれません。経済補償もくれません。他の選択もくれません。部屋には喫煙禁止の信号がありますが、誰もチェックしません。私たちは申し立て表を要求しました。その時は申し立て表を拒否しました。この機関では利用できないので、警察に知らせて助けに来なければなりません。警察は上記の文書の収集を拒否し続け、法律違反の告発を受けたと警告されたため、上記の文書を収集しました。さらに、この場所の価格は品質を満たしていません。価格上昇(€100)は、市内中心部から離れた場所です。レセプション、朝食なし、沈黙(私は部屋と歩き方をすべて聞いています)と照明汚染(窓にはライブライトがありません。私たちはほとんど目を生きることができませんでした)。あなたがまだそれ以来生きたいのなら、私はあなたに幸運を祈ります。

We arrived at the hotel after a friend drove us from Oliva, we were greeted by the most rude obnoxious reception staff, it was really shocking. We checked in, came back down a while later where they attempted to check us in again to a 2nd room (for yhe same amount of people) saying we had booked 2 rooms, we hadn't, they had already taken the charge for the 2nd room. They proceeded to blame *********** for the error. The following morning we attempted to speak to the manager. I have never experienced such unprofessionalism and blatant rudeness, I approached him very calmly, asking him to look at the proof we had but he wouldn't, he went on to print out the 2 reservations one we booked on the Friday, and one they had duplicated on the Sunday, he refused to listen or view anything we had and was waving me off dismissively. I realised I was getting nowhere so I walked away, at which point he muttered some rude comment, I just said, the same to you and continued to walk away. The hotel is listed as a 4 star but it isn't. The pool was grubby with bits floating in it. It was run on some days without a pool attendant or poolside hut (listed as a bar) the air conditioning was temperamental and barely worked in the room, was non existent in the lifts which were like smelly ovens, the facilities in the room were 2-3 star basic at best. It wasn't the cleanest but not the worst. The continental breakfast was OK, nothing spectacular but ok for a 3 star. The WiFi, supposedly available thoughout the hotel was not working most of the time, the lifts were out of service frequently. One night i got very little sleep as the lift was clunking all night, we were the first room as you came out of the lift. We notified the staff but nothing was done for several hours. How this hotel has gained a 4 star rating in places us unbelievable as it barely reaches 3 stars and that's being generous. All in all the attitude, lack of amenities and disgustingly rude staff spoiled our holiday completely.

空中災害の後、私たちはドアの前に住んでいませんでした。私たちは車の中で眠りに落ち、解決策を待っていました。私たちは1:00に部屋を見つけました。私たちは結婚していてとても疲れていました。このホテルで清潔で暖かいベッドを見つけることに成功しました。そして私たちの親愛なるイワンは本当に私たちを歓迎し、聞いて、そして私たちのニーズに注意を払います。本当にトップです!

Hello Firstly I’d like to say don’t listen to half these bad reviews . People that say it’s in the middle of no where clearly haven’t done any research prior to booking this hotel , which absolutely baffles me. El Campello and San Juan are a 10 minute cab journey or car if you have one away. Two beautiful beaches for the family or couples to enjoy. There’s a few small shops and bars 5 minute walk from hotel if you want something different. As for the hotel , it’s been updated since we last went , rooms currently still under going refurbs , we had top floor overlooking the pool it was a stunning view every morning and a very spacious room for me and my kids and wife. We have stayed at this hotel twice before and also my parents have had apartments they bought in the bonalba complex. For me personally to not have many English there is bliss I don’t come away on holiday to see English , I like the culture of the Spanish and the fact I try to speak some to which is good. No idea why people say it’s not a clean hotel , there was a cleaner in the toilets every single morning without fail , spotless and the pool area was so clean every time we went down there. Food was a great selection we had full board , every meal we had was brilliant and the staff always stocked up when the buffet got low on food. I will say if you don’t like waiting in queues or waiting in general to be served for drinks at the bar or reception then this isn’t the place for you neither is any of Spain 😂 they are very relaxed people and they take there time and you have to respect that. Overall for me I had a fantastic 8 days got back yesterday , my kids loved it and I will give one more special mention to AMY the animation team , she is outstanding with kids I mean the best I’ve ever seen with them , she is truly gifted, made everyone feel welcome always smiling , loads of energy and she had kids around her all day they were in awe of her , my three children loved her , please show her this review whoever reads this from hotel bonalba , I forgot to say bye to her as couldn’t find her on final day ( just say to her I was the dad of Jenson and Rocco the twins ) from south London she will know who we are , she’s not back until Tuesday night I believe so maybe she could read it then I wish her the best in life ,a superb dancer too. Just a lovely person. Thankyou for such a great stay had the best time with my family. Regards Neal

私たちはこのホテルに喜んで驚きました。アリカンテの中心に滞在したくないが、ビーチに近づいたかった。サンフアンビーチは道路/トラムの線路を挟んでおり、ビーチストリップ沿いにはいくつかのビーチレストラン/バーがあります。これらのレストランは主に地中海料理と海鮮をサービスしており、素晴らしいCasa Domingoで食事をしました。また、住宅街の中でホテルから数分の距離にあるバーやレストランもあります。その周辺にはスポーツバー、バーガーショップ、ピザショップがいくつかありました。ホテルの敷地内は素敵な庭園とプールエリアが素敵です。プールの横にラウンジをしながらプールバーや音楽が演奏されています。ホテルには屋外バーとレストランの座席エリアがあり、夜は素敵で、朝は朝食でした。私たちは数泊レストランでタパスを食べ、食べ物を楽しんだ。朝食の選択は本当に良かった、熱い食べ物と冷たい食べ物、パン、果物などが混ざっていて、毎朝かわいい冷たいスペインのオムレツスライスを楽しんだ!!ホテルから徒歩5分ほどのところにコンスムスーパーメルカドがあり、薬局も。スーパーマーケットはかなり大きく、必要なものはすべて揃っています。私たちの部屋はホテルの正面に面しており、プールがホテルの正面玄関の向かいにあるため、プールビューがありました。バルコニーは素敵で清潔で、手すりでタオルを乾かすことができました。部屋は素敵で清潔でモダンで、30+度の暑さの中でエアコンは素晴らしかったです。冷蔵庫とケトルがあるので、飲み物を冷やすのに便利でした。私たちの唯一のクイブルは、シャワーがドアを欠落していたため、床タオルでも床を濡らさないようにすることは不可能でした。大きな問題ではありませんが、ホテルには、床に不要な損傷を避けるためにシャワードアがあるはずです。レストランやバーのスタッフと同様に、レセプションのスタッフは本当に素敵でした。アリカンテ市内中心部に行くトラム停留所はホテルから約5分です。トラムでカードで支払い、機械で英語を選択できます。市内中心部に旅行するのに約2.90euro、約15分かかります。素敵なサンフアンビーチやプールで時間を過ごしたい場合は、本当に素敵なロケーションでした。夜にもっと行動したいなら、トラムが街まで連れてきてタクシーもリーズナブルな価格です。また絶対にここに泊まるでしょう!

This is an excellent hotel choice. It is modern, spacious, and comfortable hotel. The rooms are very nice, with well sized balcony, the beds are comfortable, and the modern bathroom is functional, bright, with plenty of towels and nice hot water. The staff are efficient, approachable and helpful. The cafe seating area is outside road side, which is very great for to relax and just let the world pass by. The pool is excellent, with lovely decking. There's lots of eateries nearby, and the beautiful beach is just a short walk. The tram line is right outside. For the price you pay I doubt you can do better.