Royal Castle Design & Spa

READ THE REVIEWS BEFORE BOOKING - Don't be fooled. All Inclusive Package: This is NOT and All inclusive experience. You get breakfast, lunch, and dinner buffet with almost the same food every day at one restaurant. You have access to the bar with soft and alcoholic drinks, coffee. All low quality liquor, and cheap beer. The barkeep told us not to drink the liquor unless you want a headache. You get ice cream, no snaks or food between meals. There are NO child care services like advertised, and there isn't ANY entertainment. Facilities: Suites are nice clean and spacious. Showers and bathrooms are clean. The main building Is nice and clean. The rest of the grounds are in bad shape, not maintained and safety hazards are all around. There's is trash everywhere, I saw a dirty dipper next to the pool sitting there for 4 days. The pools are disgusting! I don't think they use chlorine at all. The water park is disgusting, and only half way working. The Spa is of course, NOT working. The indoor pool has not been cleaned, EVER. Almost nothing is open or working. The mini-golf has been closed for years. The area where the villas are located is a ghost town, with overgrown bushes and no electricity. Bring a flashlight if you plan to walk to the shops or the beach at night. The path is completely dark at night. Customer Service: Folks here are not very friendly or accommodating. No one knows ANYTHING, and give you conflicting information.

Arrived in July 2023, initial impressions of the hotel, was that it was seriously impressive and that opinion only continued when we saw the glorious rooms that we were staying in - unfortunately aside from the salad selection there were no further good points to the hotel. Upon arrival, we went to the bar for oir first drink of the holiday, to be told there was no beer due to a wedding on the previous day. The hotel is run down, which was typified by the tiles in the pool raining down on the users. The food selection was poor, with the family being unimpressed for the whole week and looking forward to going home for better food. There was only one bar and restaurant open, as opposed to the multitude that was supposedly offered. The staff were very nice, but severely lacking in numbers. An example of our stay was when we went to use the tennis court, which looked nice. However I had forgotten my tennis rackets (which I was very annoyed about) and we went to the reception to use the hotel's rackets and found that their paltry offering of one tennis racket and one squash racket was not sufficient to play tennis. In conclusion, I would advise all who are looking at this hotel to avoid and seek a 4 star hotel in any other country.

Food is definitely not 5* you would get better food at a 2 * and actually made my stomach bad. Nothing advertised is open just one restaurant and 1 sometimes 2 bars. The staff are either really nice (especially the bar staff and one of the waitresses) or look totally miserable. The actual hotel is nice maybe a bit over the top but who cares when your on holiday. Hired a car to get away for a few days so broke it up. But you are not walking distance to anything. Overall definitely not worth the money had better holidays for half the price

A nice stay! Pro - Large rooms, loved the food, free parking, wi-fi was good, pool & pool bar were nice. I recommend the frappe! Con - Most of the staff doesn’t speak English, we came off season and everything was kind of closed - only one restaurant open, beach looked abandoned Thank you Petar from the reception, he was very kind to us!

It did not have ultra all inclusive services, the bartender would tell us they don’t have a drink, then give other people that kind of drink we asked for. When putting ice in the glass they used the hands without gloves or anything, just shove the hand in the ice and then in your glass. You did not have many types of food to choose from. The rooms were not cleaned once. The staff was not friendly at all, the cleaning lady was yelling at people. The hairdryer in the room was broken,almost electrocuted myself. I do not recommend this hotel.

I don't know where to start from.. I cannot believe this hotel has been rated as 5 stars, I wouldn’t even give 3*. The food is absolutely average with very limited options. The sneak bar was left with the empty plates and literally nothing to choose from. The ice cream machine has the fancy pictures on, so you would think you have a wide options of ice creams, however you open it and you can see only few fruity children ice creams- the cheapest one! I found at least 3 bugs on my pillow i was horrified, next day I had bites on my arm and my back. Staff is very unprofessional. The hotel is so overpriced for the service you receive. Definitely not worth the amount of money we paid!!! Stay away from this hotel !

I am completely disappointed of this hotel. We had to sleep on underwear with blood on it. The mattress was with many flecks. We had to call to be cleaned our room. The staff is also very unprofessional. I had never seen such 5 stars hotel. It is pointless to visit this hotel. You will make a huge mistake.

Great

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