The only reason I put 1 star was because there wasn't a zero star option. My Wife and I stayed 1 night here just to rest our heads for the night, while we were on the way to Maine for work. We had just laid our head down at 3am and all of a sudden there's screaming and human growling and items being thrown coming from the man across the hall from our room. it sounded like appliances being thrown at the door and walls. We were scared, not gonna lie, of the clearly mentally unstable and aggressive person across the hall. We called the front desk from our room to see if the kid working up front could get him to stop or call the police. IT WAS THAT BAD!!! The Kid at the front didn't want to do anything and then stated, ”he is in his room that he paid for, I cant do anything about what he's doing in there.” Even though THEIR MOTEL ROOM WAS BEING DESTROYED!!!! We requested to move rooms if he wasn't going to do anything about it. He changed our room, after he urged that our last room was the very last room available for that night. So we thought it was odd immediately when a room just suddenly became available. So when we wake up today, the same motel is trying to charge my card $500 it was declined. Then another attempt of $400. We called the Motel and said it was a mistake. our room was only $91.99 not $500 and not $400. The Manager then said that we were in the room that got destroyed and I told him that we were in the room across the hall and I have the receipt to prove it. He then started calling My wife ”a F******g B**** and that he's going to get his money for his motel damages because we demolished the room.” I called Corporate to file a claim and dispute, and the associate even saw in their system that the SLIMEY WORKERS at this Motel 6 Changed our room number after we checked out of our room. HE CHANGED OUR ROOM NUMBER TO THE DEMOLISHED ROOM NUMBER AFTER WE CHECKED OUT!!!!!!!!!! So they are in the process of getting it disputed. DO NOT STAY HERE!!!!! YOU WILL BE SCAMMED. IF YOU DO STAY HERE, MAKE SURE YOU PAY CASH OR ELSE THEY WILL WRONGFULLY CHARGE YOUR CARD IF YOU DO NEED TO STAY HERE. THE POLICE WILL NOT DO ANYTHING BECAUSE IT IS A ”CIVIL MATTER”
My girlfriend and I went our annual trip and this year was the Berkshires. We both flew into Hartford, CT and drove up to Springfield for our first night, which was at this Best Western. The room was tight with two double beds, but it had a small fridge and coffee maker. The bed was average. We were facing a busy street, so we had alot of road noise. The bathroom was fine with the sink outside the bathroom. The price was reasonable and the room was clean, but I don't think I would stay here for more than a night or two.