インペリアル ゴルフ ビュー ホテル(Imperial Golf View Hotel)

Good hotel but definitely need renovation.

Reliable for years

The location is good, near to the Botanical Garden, the Covid test centre and about 10 mins drive from the airport. The room was large and clean but the customer service was very poor. Staff were polite but offhand. Although we had a double room there was only one cup on the tea tray and there was no milk. When I asked at the desk for these items, I was told that 'housekeeping had closed. This was 7pm. My suggestion that someone get us milk from the kitchen was ignored. We had a meal in the restaurant one evening and room service the next. On both occasions we had to wait an hour for service. My wife had asked for tea with milk. What arrived was a small teapot full of hot milk and no tea bag. I had negotiated an airport shuttle of $15 for the two of us, instead of the $15 each advertised. On checkout there was a different member of staff who tried to insist on charging the full $30. Apart from the fact that most hotels in Entebbe offer a free shuttle, the episode left a nasty taste. Lastly, the receptionist first showed me the amount payable as a calculator total and was reluctant to give me an official bill. When he finally gave it to me, the official bill was $30 less than he had tried to charge me! I won't be staying there again.

Look, we are mid Covid and it is difficult to provide an accurate review for a property that was only 20% occupancy on the night we stayed. BUT......we got a warm welcome, the room was spacious, clean and comfortable, and the breakfast was excellent. I would definitely stay here again.