The room was excellent, but our check in process was not great. I had booked a double queen room and upon arrival, they sent us to a king room. When I returned to the front desk, they said they didn’t have a double queen room and could get use a roll away bed for the king room. I explained that this was unacceptable. We had just driven 3.5 hours, it was late, and we had to get up early for my child’s athletic competition. They then magically found a double queen room. I am not sure how you can book a room, but they don’t actually hold the room. I am thankful they rectified the situation, but it shouldn’t take a rise in my blood pressure to do so.
自動翻訳