エルキ Chateau de Bienassis周辺のおすすめホテル・旅館

従業員はとてもフレンドリーで我が家感覚でした。快適なバスタイムを過ごせました。ホテルは観光向けです。ぜひ、次回も利用したいと思います。

Outstanding in every way. Beautiful location, wonderful service and superb food and accommodation. Located in beautiful woodland on the edge of a village close to Lamballe, our hosts could not do too much to ensure our one-night stay was perfect. A jazz concert was happening on the lake next to the hotel which complemented the whole experience. Lovely walks on the doorstep. We will return.

Very disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to

カップルには良かったでしょうが、シングルではなく引き出しソファであるエキストラベッドが必要でした。間違いなく、それは私が今まで座った中で最も不快なものでした。重さのない子供たちでさえ、木の塊が突き出ているため、横になることができませんでした。ダブルベッドにはトッパーが付いていなかったので、まるで春の上で寝ているかのようでした。最後に、床で寝たベッドを作りました。私は******バックホテルの概念を理解できますが、間違えられないのはベッドです。私たちが予約した唯一のものです!ホテルのような恥は素晴らしいです。スタッフはvフレンドリーで、すべてが信じられないほど清潔で、あるべき通りです。他の小さな点は、部屋にお茶やコーヒーがないことですが、それは会社のことだと思います

駅の近くは静かですが、ホテルは良い場所にあります。快適な部屋、書面と小さなテーブルのコーナーはよく設計されており、十分な広さの部屋と完璧な部屋、比較的大きな入り口のボードがあります。2人の紳士は私たちの要求を聞きました、非常に速いレセプション、健康協定は非常に尊重されています、私たちは喜んで戻ってきます