Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!
I spent a couple of nights in this hotel and to my surprise the atmosphere matches the (visual) story the website tells. It's a relief compared to many other hotels I've stayed in. It's almost as if you're in some classy exotic holiday hotel. The Botanic gardens right outside the hotel make up for the lack of atmosphere of the area... although the location very near the North train station is very convenient. The informally clothed staff are young, very friendly and energetic. The bar at the top floor of the hotel is a nice surprise! One of the Barista guys went out of his way to tell me about many details of the hotel and its philosophy, gave tips of where to go and what to see... all the while busy preparing mean coffees. (Scruffy beard, earring... Petey?) If you need to stay in Brussels for business (or pleasure of course) I can only imagine it must be a relief that some hotel chains do understand how to make you feel at home. (I'm regretting now not stealing the nice mug from the room!)