There were two additional charges added to my credit card several days after our stay.One was for parking for one day, which I expected. The other $59 charge is unexplained. I have tried calling the billing/ account person 2 times, and the director of operations once, with no return phone call to explain these extra charges.
Larry, the shuttle driver was fantastic taking us to and from appointments. He was a most helpful travel guide, as this was our first trip to Rochester. He was very knowledgeable about local restaurants and attractions which will help us greatly on future trips.
We stayed at this property for a number of stays over six months while making visits to the Mayo Clinic. The staff is to be highly commended for their incredible sense of service to the Clinic customer base. Many times we observed people in serious physical condition being treated with empathy and accommodation. The front desk and shuttle staff made it clear that they were there to assist with a wide variety of needs. Rooms are clean, safe, quiet and comfortable. Kitchen is well-appointed with whatever you need to prepare meals. Plenty of linens are provided for bathroom and pull-out sofa. Pool area is nice, hot tub worked every time we visited. The outdoor seating areas around the property are a bonus. Tons of shopping and restaurants are within a few minutes' walk, including Macy's, Barnes & Noble, Trader Joe's, Panera, burger joints, and sit-down dining. Shuttle takes guests between hotel and Mayo / St. Mary's, or to the grocery store, the mall, or restaurants, and I believe the schedule was 6 am to 9 pm. The final deal-maker here, is the availability of EV charging facilities in the underground parking garage. Every Hilton property should consider adding this resource.