I need to start off by saying Farrah displays everything an organization is looking for when it comes to customer service! She is polite, empathetic, and was truly a joy to encounter when we arrived at 3:30a. My rating could have been given for her alone, but it isn’t, my great experience didn’t stop there. Every individual we encountered greeted us, was so polite, and professional. The facility was clean, truly a wonderful place to stop or stay. I want to be clear, I gave an excellent rating not because all was perfect, I actually did not get my confirmed connecting rooms, but excellent and flawless are not the same thing. The way the staff handled the error and communicated with me showed they cared, she went above and beyond in her efforts to accommodate me and my family, and that’s excellent service. Thank you Homewood Suites of Fayetteville, you made an impression on my family and I, you represented yourselves, organization, and your city well!
Love the at home feeling 😊 My needs are always met no matter what. They try to help anyone best way they can !😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👅😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊-purdie
The dirtiness of the property as well as the smells all around was a letdown but even in the room the floors were not properly cleaned.. you see clear dirt on the corners and the floors. Too much money for what it was
I am not sure why anyone would put a 2-3 star when it is clearly a 5 star hotel. The hotel is clean, the staff are friendly and write notes to thank their customers. I also love how friendly and personable the staff is. This is truly a great hotel that I will definitely book for future trips!
Love the at home feeling 😊 My needs are always met no matter what. They try to help anyone best way they can !😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👅😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊-purdie