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2024年9月21日
The Hampton Inn in Federal Way, WA, has really gone downhill. We have stayed there multiple times in the past, but will not be staying there again. Our last stay was in September, 2024. We had booked a king-sized bed room months in advance. When arriving at 8pm on our check-in day, the front desk person said there were no king sized bed rooms available, except one for the disabled on the 1st floor. He offered to “upgrade” us to a queen-sized suite with 2 beds. We accepted. The room was just ok - the tp holder was broken and the toilet paper was just stuck on one of the arms; also half of the hand towel bar in the vanity was missing, so it was not usable. The shampoo dispenser in the shower was empty. We notified the front desk immediately about these issues (we were there for 3 days) because we were charged $150 for incidentals when checking in, but nothing was done. The coffee, which used to be great, was terrible tasting and watery. We did not rent a car, because we had seen a warning in online reviews about the fact that car break-ins in the parking lot are extremely common. (Our daughter/granddaughter live nearby and could pick us up.) Our first night at this hotel there were 20 car break-ins!
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