I thought the hotel manager was lovely and helpful. The dinner on the rooftop was excellent. My objection was that the Riad was dark and walking up five flights of stairs to my room was a bit of a haul.
翻訳
ゲスト
グリーンスイート
宿泊時期: 2023年10月
その他
1件の口コミ
9.5/10
素晴らしい
投稿日: 2023年11月6日
The experience we had at another Riad set very, very high expectations, so read this with that in mind :)
I've worked and stayed in luxury hotels around the world, and if you're looking for a stunning hotel, with pleasant service this would be a top choice. However overall we were looking for more of an intimate experience. Staff were very nice; they were young, friendly, kind and caring. Travelling with my mother however, it felt very uncomfortable when I was asked 'how my wife was doing?!', this summed up the disconnection between the hotel and the experience. A beautiful hotel but short of a 4/5 star experience. It is one of the most stunning Riads you will stay at. The restaurant serves great food, and the views are amazing - if you can handle the three floors of steep steps. Overall, you won't be disappointed but it felt like when we stayed there was no manager for those extra touches you expect when paying this much.
Loved our Red room, staff was amazing, food was very good and so was the limited but good Moroccan wine if you splurge a bit. Hamman is a must if you never had one. Would come back anytime.
翻訳
ホテルからの返信: Thank you so much for your kind words, Odile! It was a pleasure to have you visit us. Othmane and Laaroussa team.
BAM1113
宿泊時期: 2025年10月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2025年11月4日
Riad Laaroussa was one of my husband and my favorite places to stay during our 3 week tour around Morocco. What a gorgeous, historic property! The Terrace Suite was luxurious, oozing with character, spacious, very well equipped, and we had a great view from our private terrace. The bed was comfortable with soft linens and good pillows. The bathroom was enormous with a deep soaking tub, large shower, bidet, double sinks and a closet with loads of storage. Towels, robes and slippers were top quality. They offer a very reasonable, quick and excellent laundry service among their many amenities. It was quiet during the day and night, so we slept soundly. We're so glad that we had 3 nights here and would have been happy staying longer. Service was outstanding. Everyone here treated us with such kind attention and care. We especially appreciated Othmane, who we think is a manager, though all the people working in the riad were delightful. Meals in their rooftop bistro were good, especially breakfast. On a very hot day we cooled off in their pool, which is in a peaceful setting with plenty of loungers, sun or shade - your choice. The location in the medina is convenient and they escorted us to dinner at a different riad one night and came back to collect us afterwards. We really can't say enough good things about this riad and would stay here again in a heartbeat if we return to Fes.
翻訳
6/9
ホテルからの返信: Thank you so much for your wonderful and detailed review. We’re truly delighted you enjoyed your stay, the Terrace Suite, and our service. It was a real pleasure hosting you, and we’ll be happy to welcome you again whenever you return to Fes! Warm regards, Othmane & the Riad Laaroussa Team
711alisonp
宿泊時期: 2025年9月
夫婦・カップル
8.0/10
とても良い
投稿日: 2025年10月15日
A fabulously restored Riad in the medina. One of a few with a pool. Has quite a design vibe to it. You won’t go far wrong staying there. Our room (Green Suite) was amazing though slightly blighted by tourists peering through the windows as it’s on the found floor overlooking the garden/central courtyard. Breakfast was OK but a bit samey, with the “fresh fruit” consisting of a meagre few pieces of apple and melon. Think thy could do better bearing in mind all the wonderful fruit available in the medina. Dinner was reasonable quality and we took advantage of eating in for 3 nights rather than venturing out at night. Again menu fairly limited but this is in common with other restaurants generally in Morocco. Alcohol is served which is rarer than I had imagined. We did have a couple of service issues. I did find it odd that having booked a table for dinner on our first night and spa treatments months before arriving, the manager asked me to move the times of both for reasons that weren’t explained. They did honour the bookings in the end but I was left feeling like I was the one at fault! Then when we wanted to book dinner more spontaneously for the other 2 nights we were greeted with sucking of lips….need to check with the chef etc. We agreed on one night to eat at 6.30 to assist the kitchen but restaurant was quiet. All a bit odd. So if you want to eat in book at the time of room reservation and reconfirm nearer the time!
翻訳
ホテルからの返信: Dear Alison, Thank you very much for sharing your thoughtful feedback and for helping us improve. We’re so pleased that you enjoyed the beauty of the riad and your Green Suite. We truly appreciate your comments about breakfast and the variety of fruit — that’s a very good point, and we’ll be reviewing our morning offerings to make them more diverse and reflective of the wonderful local produce available. Regarding your spa and dinner bookings, we’re sorry for any confusion caused. Our intention was simply to make your stay more comfortable, but we understand that clearer communication would have helped. Your comments are very helpful, and we’ll make sure to improve how we coordinate and explain such adjustments in the future. Thank you again for your kindness and understanding. We’re delighted that, overall, you had a wonderful stay, and we hope to welcome you back soon for an even smoother experience. Warm regards, Othmane and the Riad Laaroussa Team.
visitall50
宿泊時期: 2025年9月
ファミリー
10/10
とても素晴らしい
投稿日: 2025年10月10日
OUTSTANDING!!!! To a person the staff were exceptional-- personable, helpful, humorous, anticipating what we might need from shade to a mint tea. The finest staff I have met at any accommodation I've stayed at; they clearly want to make every traveler feel welcome. Rooms are spacious and unique. There are many smaller common areas to relax in hidden throughout the Riad. The rooftop is a fabulous place to relax, enjoy breakfast, an afternoon lemonade and dinner as the sun sets. The Hamman was excellent. I cannot imagine a better place to stay while in Fez.
翻訳
ホテルからの返信: Thank you so much for your wonderful words! We’re truly delighted that you enjoyed every part of your stay — from the warm welcome of our team to the peaceful moments on our rooftop and in the hammam. It was a real pleasure having you with us, and we hope to see you again soon at Riad Laaroussa! Othmane and Riad Laaroussa team.
babhymahal
宿泊時期: 2025年8月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2025年9月27日
Booked a hammam with massage (1.5hrs in total). This was our First time trying hammam. Not use to the heat but our body adjusted after several minutes of being inside the heated marble room. Massage was good and pressure was perfect to my liking. Hope it was longer. After our treatment we went upstairs for complimentary green tea. Great view of the medina. We decided to have a light meal - grilled calamari and fish of the day. Tasted great! Will do it again when we return to Fez
翻訳
6/7
ホテルからの返信: Thank you for the wonderful review! We're so glad you enjoyed your first hammam experience and that the massage and meal were both to your liking. We hope to welcome you back again on your next trip to Fez!
Mark H
宿泊時期: 2025年8月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2025年9月20日
We stayed 3 nights in the Terrace suite. These were the final days of a 6 week holiday and we picked the perfect location to chill out prior to making our way home. The room is very stylish which a super comfy bed and plenty of space to stretch out. The staff were lovely from the minute we were picked up by the porter all the way until we checked out and were helped back to our car. There is a very calm, serine atmosphere throughout the Riad with a particular highlight being met by Paul the turtle during check-in and the locally made embroidered slippers which have become our #1 memento of our time is Fes. We particularly appreciated their ecologic approach to consumables in the room (no plastic or disposable containers) and their preference for a one time tip at check-out if you chose that gets shared out between all the staff. They also happily booked a Medina tour, city car tour and airport transfer for us.
翻訳
ホテルからの返信: Thank you, Mark, for your wonderful words! We’re so happy you enjoyed the Terrace Suite, our team’s hospitality, and the serene atmosphere. It was a pleasure hosting you and we hope to welcome you back to Fes soon.
mariettaz2015
宿泊時期: 2025年7月
友人同士
10/10
とても素晴らしい
投稿日: 2025年8月24日
Amazing place with a great service. Lovely decorations, any kind of details all over the place. big and well decorated rooms with comfortable beds. I loved the place
翻訳
ゲスト
宿泊時期: 2025年12月
その他
8.0/10
とても良い
投稿日: 2026年1月7日
We truly loved this Riad, it is beautiful. We stayed here for NYeve and that was a big big disappointment. We thought there would be music and a kind of party to celebrate NY eve but there was NOTHING. At 10.30 pm we were the last ones in the bistro and there was a complete silence. Very very disappointing as we found out that the Riad we stayed after this one the May Fez had a big NY eve celebration with music, dance and lots of fun.
翻訳
ゲスト
宿泊時期: 2025年12月
その他
10/10
とても素晴らしい
投稿日: 2026年1月4日
Very beautiful historic property (over 300 years old). Rooms were luxurious, clean, and with modern amenities. Breakfast was amazing and so was the dinner (though do reserve table in advance for dinner). Location is great as it is close to everything (15 min walking distance to almost everything) yet the noise level was very low. Be prepared to do a lot of climbing up and down the stairs (an elevator is in process of being installed). Staff was amazingly helpful -- after checkout at early hours we were stuck at airport since our flight got canceled. I called the Riad manager and he quickly arranged for transport from airport to train station. Could not thank him enough.
翻訳
ゲスト
宿泊時期: 2025年11月
その他
10/10
とても素晴らしい
投稿日: 2025年12月29日
Our family of four adults stayed at Riad Laaroussa during the week of Christmas. It was an incredible experience that we can’t recommend more highly. The staff is always there to help guests navigate Fes and they look out for all of your needs (sometimes even before you know you have them.) One of us had a terrible cold and had to skip a day of touring. The staff brought us medicine from the pharmacy, provided meals in the room and ensured he was comfortable. The Riad itself is gorgeous and well located. The restaurant is also terrific. Even though it was too cold and rainy to enjoy the terrace, we did go up there to enjoy watching one sunset. We will absolutely stay at Laaroussa if we get to Fes again. It would be literally impossible to improve on our visit!
翻訳
ゲスト
宿泊時期: 2025年11月
その他
10/10
とても素晴らしい
投稿日: 2025年12月21日
It was a beautiful riad and spotlessly clean. The staff were so friendly and helpful. the weather was pretty wet and cold but they lit a fire in our bedroom every night. would highly recommend