トゥルー バイ ヒルトン ジャクソンビル サウス マンダリン(Tru by Hilton Jacksonville South Mandarin)

Check in was good. The complimentary breakfast was good. Most aspects were good. The service was unacceptable. We weren't told that we would have to request for room service such as change of towels and pick up dirty towels. Then even after the request was made, service still was not given. For three days we had to go to the front desk and ask for freaking towels, which we got funny looks for by staff. This was a major problem for is as it would be for anyone that wanted to regularly shower.

Our family trip this past Saturday was a wonderful stay. Everything at the hotel was very clean, enjoyable, and welcoming. It was like I was at home, but with lots of amenities. The front desk staff and cleaning staff were very professional and polite. Our overall stay was a great experience. Our favorite Jacksonville hotel so far.

Overnight for a long drive for work; floors were sticky in hotel room; went to check-out at 3:30am and no one at frond desk. Employee was sitting on couch watching tv wearing a hoodie jacket with the hood pulled over head. Didn’t know he was a worker. This individual was absolutely lazy…24/7 coffee is a laugh. No coffee cups, used my own mug and didn’t even get a 1/4 cup as that was all that was available. Oh yeah it was cold. Absolutely terrible overnight stay and not worth the money!!

During Breakfast time ( 7:15 am) the coffee was not hot and tasted old, other customers also confirmed what we said. We told the front desk. so he came and got the coffee dispenser. we thought he was making a new pot. He returned a minute later and said it was too full to dump and replace. So we left and went to starbucks. Bad service.

We stood for more than 5 minutes waiting to check in…at 10pm and there was only 1 staff member for the entire hotel-and he was not apologetic at all. The room was facing the interstate and was very noisy. And there is a game area near where breakfast was- and there were lots of screaming children. Not a pleasant experience at all.

I did not stay because the guy at the front desk was trying to charge me more than what he first said it would be.

Because it was a hilton chain i was expecting more....my pillow cases didnt smell clean. I was a lil disappointing

A/C in the room reported to front desk nothing was done

We were travelling and the hotel was an ideal stop over. Clean convenient and well priced