ホテルからの返信: Dear Guest, Thank you so much for your wonderful feedback! We're truly honored to hear that our hotel was the best four-star experience you had in Italy. It’s great to know that you appreciated the well-maintained building and modern atmosphere. Your kind words mean a lot to us, and we hope to welcome you back for another excellent stay in Florence!Grand Hotel Baglioni
ホテルからの返信: Dear Mari, Thank you for your review! We're glad to hear that you had a great stay and enjoyed the restaurant. Apologies for the delay in restocking the shampoo and conditioner, but we're happy our team was able to assist quickly. We hope to welcome you back soon!Grand Hotel Baglioni
ホテルからの返信: Dear valued Guest, Thank you so much for taking the time to share your wonderful experience at Grand Hotel Baglioni. We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it’s rewarding to know that we succeeded during your visit.Safe travels and see you soon!Warm regards, Grand Hotel Baglioni
ホテルからの返信: Dear Guest,Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our convenient location near the train station and attractions, as well as the breakfast provided.We are truly sorry that your stay was affected by the room being cold and dimly lit, and that the extra blanket request was delayed. For next visits the front desk team is always vailable to make an extra key. Your comments are important to us, and we will review our procedures to improve the guest experience in these areas.We appreciate your feedback, as it helps us continue to provide better service, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Grand Hotel Baglioni
ホテルからの返信: Dear valued Guest, thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us and the stunning views from the 5th floor . We look forward to welcoming you back soon!Best regards, Grand Hotel Baglioni