ホテル ブルチアンティ(Hotel Burchianti)

1）酒店較火車站很近，步行幾分鐘就到； 2）酒店本身的設施還行，但不能跟正式的酒店比。 3）這個酒店是民宿，必須在下午07:00前入住.在上午在09:00後退房.若是晚於07:00到，非常不方便，必須Google地圖搜尋酒店電話，遠程獲得大門開鎖密碼，然後才能計入酒店房間.Ctrip沒有提供酒店的聯繫電話，也沒有把入住客人的電話以及郵箱發給酒店，導致酒店沒法直接聯繫到住客。晚到後Ctrip衹會郵件通知説要告知進入大門方式，但是不告知如何操作以及開門密碼等。住客國際長途到Ctrip中國區，沒有解決任何維問題，不得不住客自己聯繫酒店前天電話，口頭告訴如何進入酒店入住。總之非常糟心的體驗。您花了幾十元的國際長途才能進入酒店入住。 4）酒店反饋，這在Ctrip/*******預訂的住客大多會遇到這個問題（習以為常） 5）另外，該民宿就帶是三插的老師帶能源結構，標準的歐規兩插需要二次轉接。若是您晚月07:00入住，到第二天早上服務人員到港之前，您是沒法充電的，所以手機充電以及Laptop 用電都會抓狂。 6）早餐實在08:00服務人員上班之後才會提供。

Direi tutto come descritto buona la posizione le camere sufficientemente grandi pulizia buona e ottima colazione

Spacious rooms with pleasant aroma,hospitality staff,wonderful location.

這次住了2種不同房型 一間大床房天花有壁畫十分震撼 另一間單人間有小露台 很安全，地點很方便 步行10分鐘內就到車站 景點也是基本20分鐘內步行可達

We arrived to find that our room was sold to someone else although we prepaid 5 weeks earlier through *******. Hotel said this was *******’s fault and that it happens often! They did find us another room at a lesser hotel eventually, neither the suite nor the panoramic view we paid for.

Central to everything, lovely bespoke rooms with attentive staff willing to please and advise to improve your stay.

Nice hotel, very central. Can do all tourist place on foot and lots of restaurants and bars around. The rooms are clean and service and personal are very professional. Loved the simple Italian breakfast for a decent price. Do recommend and for sure will stay on our next visit.

The location of the hotel is simply unbeatable. It is located between the Duomo and the train station. The staff is super friendly and the rooms are very clean and pretty. Also, since it’s next to the Duomo you can find many food options open late nearby. I will most likely stay here in any future trips to Florence.

Please be aware of my experience at Hotel Burchianti in Florence, Italy. I had booked the Panoramic suite for 5 days. It was photographed with a wide-angle lens and was very different than advertised. The best way to describe this room was that is was a very run down suite. For example, the closet door was hanging by one hinge, the fireplace didn't have gas or ability to be wood burning, the TV was barely attached to the wall and cables strewn down the wall, the bed was hard and uncomfortable and had two twins shoved together. So there was a gap in the middle. There was less than 6 inches to manoeuvre around the bed. The walls around the bed were dirty and there were dead bugs mushed into the wall. The safe had a low battery warning, not ideal to put things in it. Within 30 minutes of being in the suite I emailed the manager of my concerns and asked what the cancellation policy was. He said 3 days. So, I emailed him back and said I was cancelling Thursday and Friday. I was later told there was no refund for the week I had paid because I received a discount when I booked directly with the hotel. I'm disputing this with my credit card company as I only stayed 2 nights. It is very important to be able to cancel when a suite is falsely advertised. I want other travellers to be aware of my experience and not to have to go through what I did. Not sure how they have good reviews, can't believe others had a great experience.....