ホテル サンタ マリア イン(Hotel Santa Maria Inn)

This hotel is in a nice neighborhood in the foothills above the airport. Very tranquil setting with a garden and parking.very secure . The host makes sure your stay is comfortable.

This hotel is actually a room in a house. The location is good - less than a 10 minute drive from car rental return and also from the airport. The room was comfortable and a gate keeps the property secure. Very satisfied with my stay.

After waiting 40 minutes for the receptionist to let us in the gate, we checked in. Very little parking spaces. We could see the outside from the crack in our front door. Some of the tiles were out of the bathroom window leaving it open to the outside. The restroom was not clean. The fitted sheet was worn out so it would not stay on the bed. The only good thing I can say about this place is that the breakfast was on time and good. We had another night reserved but cancelled it and so glad we did.

This was a very basic Tico Inn. Our flight arrived late and after picking up our rental car we were less than two miles from Santa Maria. We had both emailed to prepare staff for late arrival and then called upon landing. We arrived and staff opened the gate within 5 minutes of ringing their bell. Staff was very friendly and helpful. Breakfast was good including fruit plate, eggs, sausage and toast served on an outdoor patio/garden with hummingbirds feeding on the pretty foliage. As I initially said, it is basic, but for the price, it was a safe convenient place to stay.

The shower knobs were hard to turn. At least the water was hot. They advertise free cont. bfst but there was nothing not even any coffee made; I had to make my own coffee and this area was dirty. People had eaten pizza the night before and just left the empty box there. I had told the guy that checked me in the night before that I would need an airport shuttle which they advertise as free. He acted stunned like no one ever asks for it but he didn't say it could not be done. I was in the lobby at 9:30am and there was no one at the desk. Finally a woman wanders in that works there and I tell her I've booked the shuttle. She knew nothing about it. The guy didn't tell her. Thank goodness she was able to find someone who took me. The customer service here is horrible. The staff just doesn't care😟

The hotel was lovely, though we were there for a quick sleep before an early morning flight. ******* dropped the ball for the third time in our Costa Rica experience and didn't actually book our reservation. Luckily the hotel let us in the closed gate and found a room for us. It is off the beaten path and we had a little bit of a struggle finding it. We found a tourist bus parked and asked for help; he escorted us. The staff was wonderful and helpful.

I had to wait nearly 10 minutes in the street to be let in, then was told that there was no shuttle to the airport and I would have to pay for a taxi, then I found a cockroach in the hallway, a variety of insects in the room, and to cap it all, a bed without pillows.

My room had a number of issues that were not individually horrible but they added up! The staff was extremely nice and seemed to care for my well being. That is always nice! Super close to the aiport and my room was economical.

We waited 40 minutes for someone to let us in the gate. There were holes in the door, windows with no glass, toilet dirty. One good thing-- breakfast was good!