I went with my husband for a wedding event. The hotel is huge and luxury. The receptionist was excellent, the young woman who hosted us explained us and gave as a tour explained with a lot of details the facilities and places and guides us to our room. The room was very clean, convenient, minimalist and high-quality beds and furniture. In that afternoon we called to the front desk for asking for an iron for preparing us for the wedding and we were told that in 5 minutes we had the iron and the iron board in our room and we waited 30 minutes. Finally, a little bald man gave us the iron but we were already late for the wedding and we get dressed rapidly without ironing. We were upset for that event as it's a 5-stars hotel and no much people when we arrived and those kind of details can make a bad impression. Overall, the rest of staff and service were conformed.
自動翻訳