When we arrived we were told the room we booked through Hotels was not available. Had to speak with a manager who finally found us another room big enough (for a family of four) because originally we were told we were getting just a standard 2 queen bed room. Got to the room and turns out “1 bedroom” means a wide opening between the bed and the sofa bed - as in, no privacy at all. Only after waking up in the morning did my husband try to make up the bed and we saw that on the flip side of the pillow I had already slept on were multiple spots of dried blood. Looked like it had been washed and someone tried to bleach it but then housekeeping had just flipped it around and put it right back on the bed. Checking out took about 35 mins just to drop off our bags because 1 couple was in front of us, had many questions, and only 1 person was working. We won’t be back.
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