Some of your staff need to be taught how to communicate with hotel guests. I was coming down the double staircase to the lobby and was met by one of your staff who was cleaning the stairs. She looked at me and said "no" go around! She didn't smile or say thank you or sorry for the inconvenience. I thought maybe she didn't speak english. Later that day I saw the same staff member talking with my friend, and she was all smiles and very nice. The only difference between my friend and me was the color of our skin.
自動翻訳