Holiday Inn Express & Suites Fort Saskatchewan

When we arrived we found there were no bed sheets or pillow or comforters for the pull out couch. Saturday morning we awaken by a fire alarm at 7:30... which we got up & got all our kids outside to find out that this happens on a regular basis from another guest who is there long term.There were hardly anyone outside.. the front desk just turned the alarm off & didn't even tell anyone. The pool was warm which was great. Breakfast was okay... but once the food ran out there was no more. (at 8am there was no bacon left & she was not going to make anymore) Im don't think we would stay there again

Caulking around the tub missing and dirty in the corner (not sure if it was mold) didn’t use the shower. Waited until we got home to have one. Pool not available. Very noisy. The room doors really slam and echo. Very disappointed in the breakfast. Was really good our last time.

Stayed hey for my son's team tournament. Its cheap and cheerful but that's about it. Many broken or non-working items in the room including phone, shower curtain rod, hair dryer, heating unit and bathroom fan. 1 small bar of soap provided in the room. The liquid body-soap dispenser in the shower was empty The room key-cards are absurdly sensitive to being near a key fob or cell phone. Had to replace the room key-cards several times. They really need the modern, more resilient swipe cards. I'm really not a princess. The place would be ok if they did some maintenance.

Pros - great price, location, and breakfast. Bed was very comfortable. Cons - accessible room was very far from front desk. Bathroom was very cold so shower was unpleasant, it had no fan, and no spare toilet paper. When we called the front desk to ask for more, they told us to pick it up at the desk, which as prev noted was a long walk. If mobility is not an issue, this hotel is great. If it is, keep driving.

Disappointed during this stay. Showed up and our room wasn’t cleaned, no conditioner in our room, swimming pool had no towels, to breakfast out of some items. Staff was good at fixing all the concerns. Attention to detail slipped greatly from the last time we stayed here.

1. More coffee pods are needed, there were 2 decafs and 1 regular. 2. Water bottles should be placed 3. There was no Wi-Fi on the second day (statutory holiday) 4. Consider about the entrance, since it is a straight yellow line in front and cannot turn in to the parking lot Rest of the stay ware great

We love the staff here; they are always so friendly and helpful. We did have some difficulty with getting our room because the door wouldn't open (faulty hardware), but the front desk helped us and gave us a different room right away. My only real complaint is that the bed was very hard and not at all comfortable. It was disappointing as we've stayed here before and i don't remember ever being uncomfortable.

Everyone was so nice from the check in person to the breakfast person. Room was clean and quiet. Air conditioner worked well and was quiet. Shower was good. Plenty of hot water and water pressure. I did have to plug the tv into the wall and screw in the cable which I thought was strange and it took 3 taps of the key card to get the door to unlock. Which was ok once we figured it out. We had the pool to ourselves, my grand daughter and I, which was a lovely surprise! I could see in walking distance some sort of shops like Tim Hortens but didn't go. But close enough if we had to walk. All in all a lovely stay

friendly efficient check in. the gentleman at the desk really made us feel welcome. the morning breakfast was hot, fresh and tasty. Even check out was fast, efficient and pleasant