From the moment I stepped into the lobby, I felt an overwhelming sense of warmth and welcome. The atmosphere was inviting, with soft lighting, comfortable seating, and a general ambiance that immediately put me at ease. Kristine at the front desk was especially friendly, greeting me with a genuine smile and a wealth of helpful information about the hotel and its amenities. She made the check-in process smooth and enjoyable, taking the time to ensure that all of my questions were answered and that I felt comfortable right from the start.