ベストウェスタン プラス オスウェゴ ホテル アンド カンファレンス センター(Best Western Plus Oswego Hotel and Conference Center)

I desired early check-in, but there were not rooms available...which I totally understand. I was told I would get a phone call as soon as the room was ready. Then others in our group (basketball parents) arrived (hours later)and were able to check in right away. I went back to the front desk and was told that rooms were not ready. I did not want to make a big fuss. I just didn't understand. Supposedly, my room type was not ready. Another hour later I checked...no room ready. Never did I receive a call, but finally six hours (plus) after my arrival, I was able to get a room. And then this room still was not the correct type!! Like....what the heck??

Horrendous Hockey team took over hotel. I used to be a server across the street and did room service to this hotel so I know this has been going on for over 30yrs. No towels. No room in pool no where to sit at meals. Kids running up and down stairs (our room was under stairs, we were “upgraded from our quieter suite to single room with spa tub which we have at home along with large hot tub so not impressed) also our room was next to ice machine and elevator. We had to unplug phone due to prank calls. We received 20,000 bonus points as compensation but honestly I should’ve gone with financial compensation because I will never stay again. Hotel has no respect for other guests. If there was an option for zero stars I would’ve chosen that. I felt bad for staff. Hotel should refuse to allow booking to groups that refuse to control or supervise their children and respect other guests. I just lost my mother and this was our anniversary escape. I checked out a day early wasting a days cost. I will NEVER waste another penny at a best western again. Should’ve taken the refund I am kicking myself. Why did I take worthless points?

Very nice heated pool, hot tub, and even a sauna! Comfortable beds too. We had a nice time here.

The hotel is not new, but appears well kept and clean. Not fancy but nice. Staff is very pleasant and efficient. View of the river was great even in the winter. A very nice place to stay.

I stayed for 3 nights and room wasn’t cleaned once the entire stay. Hotel restaurant dinner was one of the worst dinners ever!

Had to pay an unexpected incidental fee when I checked in equal to the rate I paid for the room. The shower didn't have an actual door and was just open to the rest of the bathroom with no real way to keep water within it.

One of the bath towels was dirty, with two black smudges on it. All towels and wash cloths were so rough you could exfoliate skin with it. And one of the bed pillows smelled sweaty. The young woman at the front desk when we checked out couldn’t be bothered. She literally grunted at us.

Very clean and beautiful are. All rooms are river view and the staff was very nice

I like that our room has a view of the water and the balcony off the room is great. The pool was wonderful and refreshing.