Hotel Quinta Da Penha De Franca is within it's own complex and is up the hill from its sister hotel Quinta Penha de Franca Mar. You can use the facilities within Quinta Penha de Franca Mar as well. Both are linked together by means of a private bridge which goes over the road, this is pretty seamless, but you do have to go out the door of the De Franca and buzz back in, but too much of an issue. Quinta Da Penha De Franca is set within gardens and has a heated pool which can be used, complimentary pool towels provided. You can also use the pool at Franca Mar which is unheated, but was still warm enough, and is salt water, from here you also have direct private access to the sea. Rooms are of a good size, I would recommend staying in the main complex rooms. There are around 4 rooms which are around Rooms 40-44 which are separate from the main complex, that can be nice, but note the Irish Bar is just over the wall, so can be a little noisy at times. Rooms were clean, air conditioning good, TV and mini bar, which if you want to indulge was good value. Beds were big, and very comfy which helped for a good nights sleep. Room Service is also available, though oddly no complimentary tea & coffee provided in the room, which I would expect in a four star. The location is excellent, on the edge of the hotel area means a short walk into town, and short walk to other restaurants and bars in the hotel district so a real positive. Parking is also very good, they have a large free to use carpark, so brilliant if you are planning to hire a car to explore the island like we did, we had no issues parking. Breakfast was also very good, a mix of continental, Portuguese and cooked buffet options. Service was friendly and overall a very enjoyable stay was had.
Location is great. Housekeeping excellent. Room was clean and comfortable. My bed was comfortable but my husband's bed was not (can feel the springs). The hall carpets very dirty. Lack of staff. Poor customer service at reception. The process was not explained for the pool towels and the parking card. We did not receive pool and parking cards in our envelope. The roof top pool is very nice. No staff there though. No bar men available. It is extremely hot and there's no shade provided. We asked for umbrellas but were told they don't do that in October even though it was mid 30s!! It was too hot to be there without shades!! The neighbouring hotel had umbrellas. With staff attendants always present. The wall plant, at the pool, was knocked over and soil was left on the pool deck. The soil spillage was still there 3 days later. Breakfast is included. It has a lot of variety. Cold foods great (fruit, breads, cakes, cheeses) but hot food was a low rating (eggs tasteless, bacon and pancakes sit too long and are hard),
Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
Some very friendly staff, some less so. Grumpy old man. Probably had a bad day. The rest was very nice. Nice little sauna. Nice pool. Clean room. Crappy WiFi. Great breakfast. Very quiet. Amazing view. A bit of a mixed bag.
Das Hotel Next in Funchal auf Madeira überzeugt durch seine ausgezeichnete Lage direkt am Wasser. Die Zimmer, obwohl geräumig, neigen dazu, aufgrund ihrer Dunkelheit eine etwas gedämpfte Atmosphäre zu schaffen. Trotzdem punktet das Hotel mit komfortablen Betten, moderner Einrichtung und ansprechenden Badezimmern. Das Frühstück, serviert in einer Art Kantine, weist eine begrenzte Auswahl auf und die Qualität könnte verbessert werden. Ein Highlight ist jedoch der Beach Club am Wasser, der, obwohl ohne Strand, mit einem Pool und direktem Zugang zum Meer über einen Steg positiv hervorsticht.