Liked · The view and the background is fascinating. As well as the whole atmosphere in the surroundings. The rooms are modern and clean, the food in the restaurant - delicious. The staff is very friendly and hospital, you can see that they are doing their best. Disliked · First of all, you will not be staying in the castle itself. The castle is private and closed to visitors. The internet connection is very bad, we could barely use our phones (where 4G is also not that great). The isolation in the rooms is not existent. You can hear everyone on the other side of the walls. Would definitely recommend the management to think about isolating the doors. The saddest thing, is when you see Somelje bringing you your luggage, property manager - cleaning the tables, everyone doing 6 jobs instead of their own. It really affects the quality of the service, as well as the communication between the staff. We reserved picnic basket one day ahead - received information that the chef is too busy to prepare one. Luckily the manager managed to find two sandwiches, but hey - this is not a 4 star service. Transportation - not found. We came to the nearby city with a train, which did not have a taxi service. We called the hotel but were told that they cannot help us. We asked locals to drive us there.. sad, that the hotel did not even tried to find a solution and help their guests. Overall - management needs to think about the staff, their quantity and service quality. They must think about training them in order to improve the inner communication and the overall view of the property - which was seen as not professional. The property does not even have phones in between different facilities - staff has to walk to the rooms to provide information. Quite sad. A lot of potential, but sadly - long way to go. If the management takes proper attention - this hotel has a lot of perspectives to become what it seems from the first sight - a good quality 4 star hotel.
自動翻訳