Protea Hotel Gaborone Masa Square

Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.

The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.

Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.

The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.

Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes. After 2 calls where I was promised my food was being plated and it still didn’t arrive, I tried to call room service to cancel the order. As no one was bothering to answer the phone at this point, I called reception to explain the situation and cancel the order. The receptionist was totally unbothered… Not somewhere I would recommend. Service appalling and noise does not make for a very satisfying stay.

Although the rooms are large, there is no service. It took three phone calls to reception to arrange a set of towels during my three-night stay. After the first night, there was no hot. No matter how many times I went to the front desk to report it, nothing changed. Very depressing!

Great hotel, comfortable spacious rooms, with friendly reception staff. Breakfast was abundant and the staff making coffee was super friendly and helpful. The gym was adequate with treadmills and weights and was not busy around 6am. Close to where we needed to be.

I never write reviews but today I must. I wish I had read the reviews before checking into this place. I am awake 11.30pm with loud music from a club after waiting for hours to check in and get some sleep. This is torture! BE WARNED: this is not a good stay. You will seriously regret spending your money and time here. I had made a booking for a colleague but U am cancelling and sending them to a different location. Such disregard and disrespect to guests!!!