ウルティモ ムリーノの口コミ・レビュー・評判

While charming to look at, we found this hotel uncomfortable and less than friendly and accommodating. The receptionist was decidedly unfriendly and had a terrible cold when we arrived. We arrived around 3 PM and were very hungry, having missed lunch. She said no restaurants in the area were open and there was no food service there until dinner. Finally, she begrudgingly offered to fix us a meat and cheese platter with some bread and wine, saying, "But, you will have to pay for it." ( No price was quoted, and it turned out to be pricey. We hoped she would smile once she felt better, but over the coming days her attitude did not improve. There are no elevators and there are some steep stairs. No one is there to help with your luggage, so be prepared. There is a long and pretty steeply inclined exterior ramp leading up to a back door that is an alternative to the stairs. We were on the second floor and it was an effort for us. The place is cold!!! There is no heating and no air conditioning despite their advertising and reservation confirmation quoting that it exists. When we asked we were told there was none available. We were provided with an extra blanket, but being in the room was not comfortable. You can see daylight between the slats of the door to the patio off the room. So drafty and cold is what we got. There is no bathroom exhaust fan. Instead, there are two little windows that open to the back yard of the property. Anyone walking by can have a peek in to see you as you step out of the shower! The bathroom pipes gurgle loudly and make noises off and on all night long. To stop it, you have to get up and run water. We ate at their restaurant the first night. The selection is limited, it is expensive, and we chose to go elsewhere after that.

The property is perfect to wind down, it’s quiet with beautiful views. Room was clean and spacious. Staff is friendly and helpful. By car you can easily reach the Chianti villages, perfect to visit the shops and have delicious food.

A beautiful location with easy to reach towns closely. The staff was amazingly helpful, special thanks for Suzana for the eating and wine tips. loved my stay here.

Lovely views and breakfast buffet was very nice. Great way to start the day. Friendly staff and comfortable room and bed. thank you!

I wanted to love this place but honestly it was pretty mediocre at best. There were definitely some nice aspects but in general I was dissatisfied. First and foremost, this hotel is split into two buildings located on opposite sides of the street. It should be mentioned that if you get the older building you should prepare to stay in an “updated” but largely outdated 500 year old building. Our hotel room was a dimly lit cave. The only window was one source located in a set of French doors that opened up to a patio that was located on a main walking path that multiple other guests used. Far from privat The exposed stone in the walls that should have made the room unique, and bursting with character instead made us feel claustrophobic and uncomfortable. The bathroom had no fan and no accessible window so ventilation was a constant problem. The ladies that ran the front desk were simultaneously both kind and unhelpful, with a mild attitude and pretentiousness. I would recommend they get added hands to help not only themselves but the overall experience for the guest as well. The clientele was rather bland and boring. Probably typical of a touristy wine town. It wasn’t all bad though. The grounds of the hotel were stunning and indeed very peaceful. The hot tub, sauna, and pool are wonderful and a very nice touch. I just don’t think I would return. 3/5

Stayed for 3 nights in a deluxe room. The hotel is in 2 parts with each site located across the road from each other. We stayed in Borgo le Noci. New and immaculate. The room was spacious and comfortably slept 4 of us with our children having separate beds. The views from the room are majestic looking across the valley and the vineyards. The on-site breakfast was very nice with good fresh coffee. The infinity pool was excellent with great views. Thoroughly recommend. We didn’t have supper at the hotel as chose to go into Radda in the evenings with its excellent choice of restaurants.

This is the first negative review I’ve been compelled to write. My recent stay at Ultimo Mulino was far from a pleasant experience. The hotel recently acquired another property, Borgo Le Noci, which is located a significant distance away from the main property where all the amenities are situated. This left us stranded at a remote location without any means of transportation. No photos of this new property were listed on the site or provided beforehand, otherwise I would have booked elsewhere. This hotel is basically totally separate from Ultimo, which is the hotel we thought we were booking. They pitched it as a “new building” which I imagined meant updated/renovated. Our room was much smaller and darker than anything shown on the website. It was also not clear that our room shared a kitchenette with another room—of course this was out of the hotel’s control, but the other room left their damp towels all over the dining table and chairs making it unusable to us. It was also unclear if the other room used all the plates, cups, and napkins.. or the hotel had not provided any, because the kitchen was completely empty. To make matters worse, our room was far from satisfactory. Upon arrival, we were greeted with an incredibly dirty bathroom. The toilet had clearly not been cleaned, and there were dozens of dead flies on the windowsills. It was evident that the previous guests had used some of the toiletries, which were not replaced. This lack of cleanliness and attention to detail was utterly disappointing. We contacted the staff and requested an upgraded room at the main property, which we were willing to pay more for, but their response was disappointingly slow. It took them over a day to get back to us, only to inform us that everything was fully booked. At dinner, I got the wrong meal and there was no attempt to give a discount or a comped dessert to make up for it. This lack of responsiveness and disregard for customer satisfaction was truly disheartening. In conclusion, I would strongly advise against staying at Ultimo Mulino. The misleading information regarding the location, the uncleanliness of the room, and the lack of responsiveness from the staff all contribute to an overall negative experience. Save yourself the disappointment and seek out a better hotel that can provide a more enjoyable stay in this beautiful region of Italy.

Everything was fantastic. The only complaint I have is that our room was very hot and they could not adjust the heater. So we just had to deal with it.

Amazing staff that really went the extra to make sure our stay was as enjoyable as possible. Great food and wine with a quirky feel. Really is a small boutique hotel in every way. Only two to three staff. Rooms are quite small but fantastic as a base for touring the wine region. Philip and “sugar” (sorry about the translation) are really knowledgeable and always happy to help.

Very beautiful authentic building...congratulations to the team that rebuild this mill! Top: staff =＞ very helpful and friendly Top: rooms =＞ clean and spacey with good functioning airo Top: swimming pool =＞ room to relax / not an issue that the pool is not heated, it was even better with the high outside temperatures Top: food =＞ breakfast and dinner are very good! Top: area =＞ close to the very famous cities

This is listed as a wellness hotel. It has no gym. The spa hot tub is up the side of the hill and is plastic blow up and there you will also find the sauna which is for two people and housed in a wooden pod. The pool would be fantastic great size if only it had been heated. Very disappointed with facilities to honest and the dining room was very small and the food at €35 each was expensive for what it was. Parking was great. Staff very helpful and nice

The hotel sits in a cove and is completely mosquito infested. There’s no way you can use your patio if it’s facing the woods as ours was (room 4). There were spiders as well, even in the rooms, and they gave nasty bites. There was no Wi-Fi in the room as promised, nor on the landing outside. If you stood by the reception or in the courtyard you could just connect to a very poor Wi-Fi. The pool was full of bugs. We had prepaid for the Tuscany dinner and when they gave us the menu they said we could choose any two courses each. When we had chosen they suddenly told us one cost €20 extra. In the morning when we came for breakfast 30 min before time was up there was no more bread. When we asked they said they would have some for us in 20 min. The croissants were burnt so we said we’d wait. We could hear someone scolding a woman because she hadn’t checked the bread basket. They had really nasty words. Later, the woman angrily brought us the fresh bread rolls and started loading a plate full. We said thank you, we just wanted two, but she snapped “ no no, you wanted bread you’ll have it”. We thanked her again and she rolled her eyes at us and said “you probably don’t eat lunch since it was so important with bread”. My husband and I were lost for words! Oh, and the air-con was poor and the mini fridge didn’t work.

Super stay with friendly staff and outstanding food. Would stay here again.

Beautiful hotel and we had great dinner at the restaurant but slow wi-fi.