It’s a nice property, the staff is courteous and we’ve stayed here many times when in Gallup. Over time it appears this Springhill Suites is falling into disrepair and no one seems to care. In May 2023 the ice machines were out of order. In July 2023, the ice machines are still not working. Further, both of the elevators have been out of order for several days With a room on the 4th floor, this is inconvenient and dangerous as guests must carry their luggage down the stairs. At least two entrance/exit doors have had out of order signs since our May visit. Lack of such basic maintenance points to much deeper business issues. Will be locate alternate hotels for all future visits to this area. This review focuses on major problems and does not include minor room issues such as faulty lamp switches, unstable chairs, and loose bathroom fixtures,
Nice hotel, we stayed twice. The room was cramped, but clean. I think it was an older property that they remodeled to make more modern. The breakfast doesn't have all the items that other choice hotels offer, but there is a staff member that will make you an omelet if you want. They have an indoor pool and hot tub, but we didn't use them. There is a Denny's Restaurant across the parking lot, so that was handy for us.
Chose this hotel for it’s good reviews and 300 sq ft rooms advertised. Saw some poor revews about outdated rooms and asked for a renovated room. Alaia found us one and was entirely professional and friendly as she informed us about the hotel, breakfast, internet access, etc. The room is clean and well stocked. We’re happy!
We booked online so we weren't expecting a whole lot, just some beds to sleep in while traveling across country. We were pleasantly surprised when we arrived! The outside looks like every other hotel in the area, but the rooms were so pretty! We were given a newly renovated room that was new and clean and the beds were comfy! The breakfast was nice, not a big room for it so the choices were limited but still enough. The people manning the desk were extremely friendly and nice! Would definitely stay here again!
Stayed here one night on the way to Colorado. (in an isolated section of Gallup) The lobby gave a good first impression, but then after hauling our luggage up the stairs, we saw the room. Thank goodness the bed (for me) was decent, because the room was dated and very run down. Water seemed dirty initially out of the tap. One lamp shade was torn. Breakfast was simple. Pancake machine was a plus. I'd look for other hotels.
This is an old motel , ice machine not working , but they did give you a sandwich size bag of ice which wasn’t much . Room not very clean ,but not too dirty. Rv parking not great .Not any restaurants within walking distance. I have stayed he in the past when I needed a quick night’s stay.