It’s a nice property, the staff is courteous and we’ve stayed here many times when in Gallup. Over time it appears this Springhill Suites is falling into disrepair and no one seems to care. In May 2023 the ice machines were out of order. In July 2023, the ice machines are still not working. Further, both of the elevators have been out of order for several days With a room on the 4th floor, this is inconvenient and dangerous as guests must carry their luggage down the stairs. At least two entrance/exit doors have had out of order signs since our May visit. Lack of such basic maintenance points to much deeper business issues. Will be locate alternate hotels for all future visits to this area. This review focuses on major problems and does not include minor room issues such as faulty lamp switches, unstable chairs, and loose bathroom fixtures,
I've stayed at this hotel numerous times. For the money it is fair. One problem that has always been present is the fact that their ”breakfast” is non existent. Compared to other similar priced and rated motel/hotel establishments I stay at this one is the PITTS! Almost non-existent, Others have waffle or Pancake machines, Most have toast, scrambled eggs or omlets, or oatmeal, etc. Selection of fresh fruit, yogurt or even fresh donuts are not available. Very Very skimpy selection at best. Why they even list ”breakfast is beyond me.
Nice hotel, we stayed twice. The room was cramped, but clean. I think it was an older property that they remodeled to make more modern. The breakfast doesn't have all the items that other choice hotels offer, but there is a staff member that will make you an omelet if you want. They have an indoor pool and hot tub, but we didn't use them. There is a Denny's Restaurant across the parking lot, so that was handy for us.
Chose this hotel for it’s good reviews and 300 sq ft rooms advertised. Saw some poor revews about outdated rooms and asked for a renovated room. Alaia found us one and was entirely professional and friendly as she informed us about the hotel, breakfast, internet access, etc. The room is clean and well stocked. We’re happy!
We booked online so we weren't expecting a whole lot, just some beds to sleep in while traveling across country. We were pleasantly surprised when we arrived! The outside looks like every other hotel in the area, but the rooms were so pretty! We were given a newly renovated room that was new and clean and the beds were comfy! The breakfast was nice, not a big room for it so the choices were limited but still enough. The people manning the desk were extremely friendly and nice! Would definitely stay here again!
Stayed here one night on the way to Colorado. (in an isolated section of Gallup) The lobby gave a good first impression, but then after hauling our luggage up the stairs, we saw the room. Thank goodness the bed (for me) was decent, because the room was dated and very run down. Water seemed dirty initially out of the tap. One lamp shade was torn. Breakfast was simple. Pancake machine was a plus. I'd look for other hotels.