ポイアノ ガルダ リゾート ホテル(Poiano Garda Resort Hotel)

從多洛米蒂開車過來，到達的時候已經晚上8點多了，因為週末酒店全住滿了，check in的時候發現前台操作很不專業，訂的是三人房加擁有景觀的頂層雙人房，結果三間房間全部給標間，和酒店的圖片完全不符，溝通了非常久最後才勉強給了原本屬於我們的房間，等折騰完的時候餐廳也沒東西吃了，還得開出酒店吃披薩。 酒店的環境設施很一流，也標註四星，但房間和內部裝修很普通，可能年代久遠了，開電瓶車的意大利小哥很可愛，一路邊哼歌邊開車帶我們去看各種房型，也很吐槽前台的不專業。

酒店很漂亮，湛藍清澈的海水讓我們為之傾倒

Hotel Poiano The room, we stayed in a junior suit, there was potential to have 4 of us going however my son couldn’t get a flight therefore it was three- 2adults & 1 16yrold. Plenty of room for 4. So clean. Beds comfy. Son was on the sofa and said it was comfy, he slept well. There are no tea/coffee facilities in the room. Two prong plugs. TV with multiple channels. We did have to walk up a steep hill to our hotel room, this was challenging after a few “Spritz”, we did laugh! Nice veranda overlooking pool and lake. The view was incredible, I won’t get over it and found myself gravitating there at each return to sit and look. Breakfast- the scrambled eggs! Oh my goodness! Caters for all, we took a few bananas for the day. This is your chance to get a hot drink with your breakfast. You can also purchase separately from bar at a cost. Tea/Dinner- you get a set menu on a leaflet the night before, choose which meal you would like. You can select which preferred time you want to eat. 7pm- 8.30pm. There was one night our teenager struggled to find a selection he would like and we asked on the leaflet if he could have a kids meal, they gave him a bigger portion and no starter, he was perfectly happy with this and was shocked to see how accommodating they are. The food is Italian. You are in Italy, you don’t get cheeseburgers or mac and cheese. Try new food, you’ll be ok and if you have allergies, they accommodate this too! The meals are meat, fish or vegetarian options for both starter and main meal. You get salad bar every night with breads and oils if you wanted. Desert is buffet. The tiramisu!!! The bar, waiters friendly and make such a good lemonchello spritz, in-fact anything that ends in the word spritz! Checking out was easy, we did this the night before and needed to be done before 10pm, you have to pay local taxes in CASH. The pool- It’s an OLYMPIC sized pool, there’s three lanes for swimmers the rest is for us to mess around in and it’s fantastic. You get a token to exchange for pool towels. The pool bar is cheaper than hotel bar however the wait time for food when busy is long, so long, it took us an hour and we went in May half term. There were two people, one serving the other cooking. Fortunately, we had packed snacks in our suitcase and had a few bits that we’d bought in Garda. We didn’t return to this bar, I’d say this was a negative on the hotel/bar for not staffing adequately, it certainly had no reflection on the polite lady serving and the man who was cooking. Other activities- we didn’t try the gym, spa, golf, kids mini club or tennis because we didn’t want or need to. Free shuttle- could do with starting a little earlier and a speak times there needs to be more than one running. For us, this was the only negative. Out of 7 days of a fantastic holiday, it was only this and it wasn’t that huge of a deal, we just waited. On the days we wanted to be off earlier we had the choice of getting a taxi or waiting

Day 4 of 7 and the pool bar, which is the only source of food at lunchtime, told us it would be roughly a 2-hour wait to get food. And this is just standard pool bar food, nothing fancy. Quite poor when you've got hungry children. There is nowhere else nearby as an alternative.

I Love Poiano! Been here many times, the prices are good, the beds are nice, the breakfast is very good. prosecco in the morning at easter. tjoho! the view!!! the pool area . all the sports you can do. golf, football, gym, tennis, playground for the kids. nice staff

Poiano is a very nice Resort. It is located at a very quiet place close to the lake, the view is beautiful, and it's very conveninet to vist Guarda lake. There are lots of sports inside. The restaurant is fantastic, and service is perfect. It was a nice experience for us to have a weekend there. We will come again.

Reading some of the reviews, we were a little nervous before we arrived! We needn't have worried though, Poiano resort was excellent from start to finish! Being a vegan family, we weren't expecting much food-wise as previous reviewers stated they weren't up to scratch, however we honestly cannot fault them! They went out of their way to make sure we were catered for, even providing vegan desserts and altering what was on the menu for us. There is also a delicious salad buffet full of fresh food which was a lovely touch. We honestly never went hungry and looked forward to breakfast and dinner! They had a full range of plant based milks and vegan friendly spread too. Our room was clean and spacious with comfortable beds and a lovely bathroom. We had a high up 'Junior Suite' and it is up a bit of a hill above the swimming pool, but we found it manageable. However, the hotel do offer lifts on a golf buggy to anyone who may be finding it difficult. The resort is approx 3km from Garda Town but the hotel offer an amazing free shuttle which runs regularly throughout the day (they do have a break in the middle of the day, but apart from this it is approx every 15 mins from 10-6.45pm). We also walked down one day and it took us (with 2 small children) around 20/25 mins in total. Garda town has good bus links to the other beautiful towns and also a port to catch ferries from. The pool was lovely - really huge and the kids loved it. It is 140cm deep with no shallow end, but the hotel provided my children with armbands to use and they absolutely loved it! They also have football pitches, tennis courts, golf course, kids play area and a spa. We would definitely return to Poiano and would recommend it to anyone looking for great accommodation. 👍

We stayed for a week at the end of the season and, first impressions were great! Beautiful location, view of the lake, spacious room, friendly staff and great pool! However, some activities were suspended, which was disappointing, as they ended 2 days before we arrived. The restaurant was large and mainly full every night with a menu for you to complete for the following day. Great except for the vegetarian option! It was the same EVERY DAY! If it was tasty, it may have been worth it but, on my first attempt it was luke warm, bland and very dry - a timbale of chick peas! When I mentioned this to the waiter, he said it was meant to be warm, however, other guests noted theirs was hot. We mentioned this to reception staff and they advised they would inform the kitchen but to no avail. Otherwise, the restaurant and menus were well-organised but with limited choice of meals. Even more-so if you're vegetarian, no chance at all if vegan! Food at the snack bar is poor. There is a shuttle bus to and from Garda town, which takes 5 mins and is due to operate every half hour but, at least on two occasions, it was half an hour late and waiting around in the heat is unpleasant but, as there are only 8 seats on the bus, you can't afford to find shade, as miss your place in the queue. The buses stop at 7.30pm which restricts your opportunity to go into town, and taxis are scarce, so a long walk back if you can't get one. Overall, it's a good hotel but once in at night, you're in and, when we stayed, there's little entertainment.

We are well travelled over many years and have sadly never experienced a hotel like this! This hotel is definitely not 4 star don't know where they ever got this rating from? On arrival we were given a junior suite (Jet 2 did advise that the junior suite wasn't located in the main hotel building at time of booking) what they didn't say was that you had to be a mountain goat to reach the suite, quite a walk from the main hotel up steep hills then loads of steps then more steps within the building to arrive at our junior suite exhausting to say the least! Suite and en-suite were very tired. After 2 days we had had enough and requested a move, the lady in management whom we spoke with was very pleasant and did allocate us a room in the main hotel room 226, we have to say this was much smaller than the junior suite but had beautiful views down to the lake and was more than adequate with a lovely en-suite and large shower. Now onto the food, my goodness don't know where to start! This is by far the worst food we've ever eaten (many times left uneaten) in our lives and this is no exaggeration. Everyone we spoke with agreed that the food was awful. We had to choose from the menu on our table each evening for the next days starters and main courses for dinner. How can you ever call this a main course for your evening meal - Egg, Ham and Cheese or Polenta (this is like the consistency of Semolina accept yellow in colour) with braised steak in gravy in the middle of it, made you feel sick just to look at it!! Salad Bar every evening had the same 6 items with no variations. Really nice pool however the white plastic loungers engrained with dirt were so hard it was impossible to sit on them for any length of time. Entertainment was mainly piano but in a very small enclosed area and bar service was very slow. As for the 8 seater shuttle bus supplied by the hotel for guests is a joke. Please Jet 2 re-evaluate this hotel or take them off your list of recommended hotels as they are definitely not a 4 star hotel and not worth the money. Really sad as this hotel let beautiful Lake Garda down.