Location is abit ulu. There's basement parking available and security guard on patrol. Room is new and clean. Kids love the bunk bed.
When checking out, receptionist said that payment wasn't receievd and insisted that I made payment on the spot. The payment was prepaid online during booking. Although emails and Trip.com app showed that payment has been made, receptionist still insisted that I had to produce bank transaction to prove that payment has been made. Internet-called Trip.com helpline and the CSO acted promptly to help me resolve the issue.
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