Resorts World Genting - Genting Grand

彼らは私たちの初日に果物を提供してくれて本当に親切で、滞在するにはとても素敵なホテルでした。テレビは機能しませんでした、特にトイレのテレビには機能するリモコンがありませんでした。シャワージェルも浴槽を満たすのに十分ではありませんでした。それ以外はお部屋もスタッフの対応も素晴らしかったです。景色も綺麗でした

彼らは私たちをスイートにアップグレードし、スムーズなチェックインと優れた顧客サービスを提供してくれました。

標準的五星級酒店，窗外的景色非常漂亮，酒店內的設施也不錯，緊挨着**，就是前台人員比較軸，腦袋不轉彎

枕のメニューは良く、サービスラインは親切で、スタッフはフレンドリーで、よく訓練されているようですが、Wi-Fiの資格情報が部屋へのアクセスレター/領収書に印刷されていればもっと良いと思います とにかく、部屋でよく眠れ、きちんとしたバスタブは非常にきちんとしたリラックスにつながります経験。

Appreciate the great hospitality received from receptionist Ms Christle. She made an effort to fulfil my room preference and the stay was enjoyable. Hotel is located near Genting Club. Certainly looking forward to stay in the hotel once again.

The room service is good though we have move our luggage into the room and process to exchange the room, this is very good experience and outstanding service. We are really enjoy with Genting Grand hotel with such a 5 stars hotel without doubt

The room is pretty spacious and clean. Great hospitality received from the receptionist during check-in. Would like to extend my special appreciation to Mr Johnny, a friendly staff, for his kind initiative & guidance during my check-in. Looking forward to stay in the hotel on next visit.

Small room with an affordable rate. 2D1N staying is just enough. Otherwise, you’ll get bored as nothing to look after esp view & small room which is just ni e to sleep. Indeed, such room does not suit for a family of 4. However, the hotel room is strategically situated as it is quite covenient & nearby to access both indoor & outdoor theme parks. Still recommended for budget overnight stay.

The view and environment was great. Customer service was awesome. My son had caught a cold and the customer service had brought a wheelchair and escorted him to a nearby clinic on the Ground floor. Specially thanks to Ms Felicia, Duty Manager, and a very kind gentleman, Mr Saga, for their enthusiasm hospitality. They are very kind, helpful and professional at their job. Also, the room design is quite nice.