One of our best hotel experiences ever. The service was outstanding with very attentive staff who took care of our every need. However, the best part of our stay was the food. It was of the highest standard, beautifully presented and truly delicious. We will be back!!!
自動翻訳
steve
2024年2月6日
The hotel has a feel of home with personalised, friendly staff who remember the way you like your tea served! The staff were most helpful and quick to fix the (blown) lights and with our luggage.
自動翻訳
Climber59646530266
2023年12月28日
I paid 150 RMB for high tea today and although the product was creative and a bit fun I left hungry. My main issue however was the service. It appears there was no manager on duty because the staff were messing about on their mobile phones and I had to always ask them for things because they were focussed on chatting and their phones. It wasn’t 5 star at all and having managed hotels the service was actually appalling. I found a bit of plastic in one of the dishes and the staff member just took it from me and threw it in the bin. No acknowledgement. Then I was waiting in the lobby for my cab and I can hear front desk staff laughing and messing about. They were only interested in messing about. I feel cheated by todays experience and I hope they get manager back on duty soon because today it was not being managed at all
自動翻訳
ゲスト
2023年12月26日
Good service provided by Aaron, Nancy, Darren and Natasha. MM is fortunate to have this lovely team who always serve with a wide smile. They even provided good explanation to reach did they they served to us. Overall a good mansion to visit, cozy environment and worth the money spent. A good experience to have hi-tea with family during Chris**as festive season.