Worst hotel ive ever stayed in, and i travel a lot. I dont even know where to start. I travelled with 2 friends, we're in our late 20's/early 30's and my 7 year old son for 5 days. It was so bad i left after less than 24 hours after checking in and booked a flight home for the morning after we arrived. Whoever gave this hotel a 4 star rating is completely deluded. It is a clear cut 2 star. This hotel is no where near naples, shouldnt even be selling it as naples, its about 45 minutes (90 euro) taxi journey to the city. And dont get your hopes up thinking there is another mode of transport because the closest train station is over 30 minute walk away and i never saw a bus. Its in the middle of nowhere, in a severely run down and dirty area. I wouldnt dare go out there after dark. There is literally nothing around, closest place for restaurants etc is a 10-15 minute taxi ride (20 euro). Nothing is within walking distance except the beach. The pool was closed, which was my main reason for booking this hotel, along with the selling point of it being in a good location with access to local attractions (ha). The 'breakfast' was 2 choices of cereal, some yoghurts and some fruit. I didnt eat the whole 24 hours i was there, neither did my son. Everything this hotel is sold as is a LIE and to top it off the receptionist was RUDE and completely unhelpful; when i asked for her to call me a taxi she said no as they are on strike, i asked how i was supposed to get to the airport and she proceeded to roll her eyes at me and say well you should have told me earlier. I then burst into tears because i thought i was going to be stuck there with nothing to eat/keep my child entertained for another 4 days. Luckily i was able to organise a private transfer (no help from the hotel staff) to get to the airport because if not we would have literally been stuck as the only way of getting anywhere is by taxi. Only thing that this hotel has going for it is that there is a nice beach about 5-10 minute walk away, but be prepared to walk through the worst area to get to it. Avoid this hotel at all costs!
The hotel itself is brilliantly located, directly across the road from Herculaneum. The ruins are visible from the breakfast room which lays on a multi choice pastry and continental buffet style breakfast. The receptionist is lovely and very helpful. The rooms however need a lick of paint and the flooring could do with a bit of a revamp. The walls are paper thin though so its pot luck if you have a noisy inconsiderate neighbour.The Ercolano scavi is a straight walk 6 mins away from the hotel. The neighbourhood it is situated in looks rough but trust me when i say this, neopolitans are lovely fun people and will not hurt you unless you give them cause to.
旅先の様々な魅力を発見したいお客様に、サンライズ ラグジュアリーは最適です。サンライズ ラグジュアリーは、ビジネスでもレジャーでも、ナポリでの快適な滞在をご提供いたします。当施設はナポリ中央駅から3km、カポディキーノ国際空港から8kmと、立地に優れています。最寄の主要公共交通機関はトレド駅で、当施設から900mです。付近にはVia Caracciolo e Lungomare di Napoliやサンテルモ城、Cammarota Spritzがあり、観光に大変便利です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ナポリの当施設のお客様は、駐車場をご利用いただけます。ナポリのホテルの中でも、サンライズ ラグジュアリーはそのすばらしい設備で高評価をいただいております。
CChristuti2023.08.05
What a wonderful experience!!! The room was just perfect. Extremely spacious room and the tub/jacuzzi was an excellent addition. Bathroom was a comfortable size. Kitchenette was also a wonderful surprise (I don’t remember reading about it when I booked). Mini fridge was perfect to keep water bottle and beverages cold. Very cleaned and beautifully presented. The view from the room was just great and the location couldn’t be more perfect. Walking distance from the port (great as I had planned on visiting Capri and Ischia) and many other sightseeing musts. Also many places to eat and stores around the block. The host was also extremely helpful, charming and attentive. She allowed us to keep our bags in the lobby and do check-in early as we were ready visit and sightsee many places as soon as we got there around noon. She was also of great help after we checked-out, as I accidentally left the car keys in the lobby, I was able to recover them. All in all we had a great experience and time and will definitely stay again. Highly recommended.
Personale poco chiaro. Ci hanno addebitato il costo totale del servizio nonostante abbiamo cancellato la prenotazione. Prima di proseguire con la cancellazione abbiamo ovviamente e giustamente contattato il personale della struttura per eventuali info a riguardo, il quale, ci ha assicurato di proseguire tranquillamente e che avrebbero cancellato loro stessi la prenotazione dal portale senza addebitarci nulla. Così non è stato! Due giorni dopo il pagamento risultava in automatico nonostante non fosse stato consumato nessun servizio da parte nostra. Abbiamo contattato più e più volte la piattaforma Booking la quale ci ha informato che per avere un rimborso bisogna che L’Hotel in questione mandi loro un’approvazione, la quale non è mai arrivata. Guadagnare facile? Ci sono riusciti. Sicuramente avranno perso dei clienti e si saranno assicurati una non buona pubblicità:)