Clean and tidy well equipped rooms, from the recent build. giving a peaceful nights sleep, a good location to visit Glasgow city centre. As short walk to the lively city. Have stayed twice now and would use again, coffee machine a nice touch with pods given with vouchers
We booked this as we knew our flight home to Glasgow Airport was landing late and we could not face the long drive home at such a time. By the time we cleared with our bags and walked to the hotel from the terminal it was 2am when we checked in. Unfortunately we were given room 115, which was opposite the elevators on the first floor. It was also not only an accessible room with wet bathroom (no shower unless you wanted to flood the whole room) but also had a ”connecting” door to the next room. No idea who was on the either side, but not ideal for either of us given our late arrival. I was feeling extremely tired and and went straight to my bed - unfortunately it was far too soft and it was a double, so we tended to fall into the middle where the ”hole” or ”dip” in the mattress was. With us both trying to sleep on the outside of the mattress for comfort we continually pulled the small duvet from each other in an attempt to keep warm after our return from Africa. The pillows were also too soft for my liking, however that was minor compared to the mattress. There hours later, at around 5am the corridor started coming alive with excited children heading off on their holidays, running and squealing, literally!! I can't blame them for being enthusiastic, but perhaps their parents might have understood that some guests might still wish to sleep at that time? Thus our morning continued so when we finally dragged ourselves up for breakfast around 9am I was extremely tired and somewhat grumpy... Now to breakfast; a fairly good selection was on offer if you came at a quiet time. I saw some guests leave towards the end our meal time as they did not want to wait in the queue for what was left. My main gripe about the breakfast was again, not the hotel's fault, but the guests, who presumably are not used to staying in hotels and don't know what swerving utensils are for. I saw one female guest pick up and touch several slices of bread and returning them before picking what she put in the toaster machine. I purposely picked a slice she hadn't pawed and waited whilst it went through the machine, then just as it arrived a young man (her son I believe) whisked it away in front of me. Manners non existent. The breakfast staff were helpful and friendly and the food on offer was perfectly adequate if all the guests knew how to behave. All in all, we picked this hotel for a catch up sleep after a late flight in and we didn't achieve that so we will not be back.
ゲゲストThe breakfast in the hotel is very abundant, the bed is very comfortable, the room is clean and tidy, the geographical location is very good, and the staff's service attitude is very good. Worth recommending! I am really satisfied. If I come to Glasgow, I will continue to choose to stay here. Thank you for managing the hotel so well!
ゲゲストStayed here as we had an event at the SECC. The location was perfect for this and is righy next to the car park. We checked in eary hoping to just leave our bags but we got our room around 1pm (check in is 3pm) The staff were lovely and helpful. The room was clean and beautiful, we had a river view on a high floor. Bed was comfy and we had a great sleep. Room had all amenities i required, great stay and would book again.
HHannaIs good hotel but just one thing the sons and steam room not working and they not mentioned in website because I booked for sona and steam room but is under repair That’s why am not happy but the hotel and service and staff very nice
DO NOT BOOK! If I could give it a zero I would. My partner had 2 hotel rooms booked with the hotel in which he gets told there’s only one available after booking on the website stating 2 were available. My partner told them he would like to cancel the room as he needs 2 not 1. They were really rude on the phone no manners and told him it’s not there provlem it’s *********** fault. *********** said it is the hotel when we phoned to ask as we were advised. The hotel after did not pick up his calls anytime he phoned so when we went up there to explain the situation staff were trying to change the story up and finally after battling with them they said the manager would phone us on Monday. It had been 3 days and no phone from anyone. When I tried to phone off my number I asked who I was speaking to and got immediately hung up on and now my calls aren’t getting answered eother. Im afraid I can’t keep wasting my time trying to get the right to our money back when we didn’t check in or out and will have to complain higher up. Would NEVER go back there again. And to too it all off they are removing my review off their actual website ahaha