ホテル サラカワ(Hotel Sarakawa)

Not recommendable, lousy service at reception, not friendly at all. They do not listen when you have an issue and have an attitude. Not customer minded at all. Wifi is lousy. What a shame you treat us like if we were an option.

Disappointing first impression and very poor service by some of the employees. What put me off was to be told to wait for over hour just for checking into the room. The staff in charge was more interested in showing off his superiority rather than serve his customers. If it only happened to me, I would have understood it as a one off. However, I heard several; other customers complaining of the same ill treatment. Then the service is the restaurants, was equally poor. Very unenthusiastic waiters. Maybe it's the customer service culture. The hotel is an old jewel but could do with some faceup. Internet is intermittent.  

Loved my stay at the Sarakawa / Spent over 2 weeks 🙏

We were a family of 4 traveling for a family event and arrived on July 20 for a one week stay. We had two bungalows and both had molds. The staff at the front desk were very unprofessional and unfriendly. Only the staff at the two restaurants were courteous and friendly. Will not stay there again.

I had three separate reservations for my family of seven with confirmation numbers from *******. On arrival I was told they don't care about such confirmation numbers and spent almost two hours arguing with them before we were allowed to check-in. The staff were untrained and unprofessional. I would never stay there. We spent only three nights, even though we had paid online for four nights and decided to move to Hotel 2 Fevrier for the remainder of our stay in Lome.

Used as base whilst working locally

USed as base for work locally

used as base for work locally

This is a large modern hotel. Rooms were well equipped, comfy bed, large bathroom and good a/c and wifi. The grounds are extensive and patrolled but walking to the beach from the walled compound isn't recommended. There is an Olympic sized swimming pool and sun loungers around the grounds. Food was fine.