サクレッド・マンション(Sacred Mansion)

The bed was uncomfortable. The water from the shower leaked all over the bathroom. I asked for them to fix it, but they didn’t nor they offered to change my room.

We were lucky to stay at Goreme Kaya Hotel while we were in Goreme. The hotel is well known to locals/taxi so that tells you enough about its repuation. The front desk staff are very helpful and friendly. They have a wonderful restaurant with reasonable prices and delicious food. The free breakfast we got with our stay was well worth it. Walking distance to other restaurants was also reasonable, about a 5 minute walk away. The hotel also gave us a breakfast after checkout which was really nice considering we had an early flight that day. The only thing that was not ideal was the floors in the hallway of the second floor. They were not even and we almost tripped a couple times. But other than that, we have nothing to complain about.

We hardly liked anything about this hotel besides its location!! Inexperienced staff, sometimes rude with no sufficient English fluency. Poor customer service at the reception desk and at the restaurant. Mediocre food quality at high price. Bed sheets and pillows have stains. Bathtub leaks water into the floor. Dirty carpet in the hallways leading to the rooms. Some hallways move under your feet with squeaky noise. Finally a cat will follow you to your room!!

This hotel was amazing! The room and view were so beautiful. The staff went out of their way to help us celebrate our 2 year anniversary, and they were always so kind and helpful. The breakfast with traditional Turkish food was delicious. The wifi was not the greatest, but we were outside a majority of the time, so it was not a dealbreaker for us. We enjoyed our stay so much and would recommend this hotel to everyone.

Everything was excellent except the email that was sent to us prior to us departing. It was misleading.

Unique place to stay for sure. Good service from the reception and other staff. Language barrier is a bit downer but we managed well.

Everything here was great, fortunately we have got free upgrade to their best suites in the hotel. You can literally book every attraction in the area right at the front desk. Spa was incredible, staff is very friendly and breakfast was delicious.

I would give this property 10 stars out of five. Location is excellent, walking distance to all restaurants, and the best of all is the customer guest relations director Miss. Sehriban. She was communicating before the trip, telling us of things we can do, balloon rides etc. She made our stay so easy, right from organisizing a shuttle pickup and drop off to airport, and the tours. Always smiling, making last minute changes without any fuss. The Included Breakfast was amazing too. Made to order eggs and the best bread. We stayed in the non cave room. I would heartily recommend this place. Once again Miss Sehriban was in constant communication with us and made us so much more comfortable in taking the trip

This place was fantastic. I would tell or explain if something wasn’t right but, everything was spot on. Goreme Kaya Hotel, is a traffic facility with great staff, excellent food a fantastic spa, pool and specially the culture of the place. The ownership must really have it together. I have only good things to say