We like the layout of the hotel, and the room is spacious with a couch and separate sleeping area. We like how there’s a separate toilet from the shower and sink also. It’s great when traveling with a family with little kids. The room was a little dusty and wasn’t super clean, probably needed another wipe down … but okay. The room rate is a bit higher and they do charge for parking … $11. Your stay does come with a nice hot breakfast and coffee. The staff is very friendly and welcoming … from the front desk to the breakfast staff. The location also seems close the hikes. We recommend this hotel … family and kid friendly with super nice staff!
BUYER BEWARE - I booked 2 rooms at this hotel back in January for 2 nights in May using the Semi-Flex rate, which allows cancelation/modification up to 5 days before your stay. I needed to cancel 1 night of my 2 night stay and the price was going to increase from $267 to $392! I am a loyal Hilton diamond member (for 23 years) and I called the hotel to see if there was anything they could do about the significant rate change. I was direted to Manager Jennifer Sheppard who told me there was nothing I could do. I told her that this seemed like price gouging. She proceeded to tell me that I was yelling at her (and my tone was completely civil) and that if I continued, she would discontinue my business. I asked her if there was anyone else that I could talk to because this practice should be illegal!! She said that there was a 2-night minimum; however, no where in my confirmation or initial booking does it state that. When I continued to explain that I felt that this was unfair, she canceled both of the rooms without my authorization. I have never experienced this treatment or such a hugh price increase for a reservation. I am wondering about Hilton in general - is this their new MO?
We stayed here for 2 nights to the tune of $450 including tax. Went to front desk to let them know that the faucet was leaking. Guy was polite and said someone would fix the next day, but no-one ever came. After spending more time in the room noticed the bathroom had a weird smell. Saw that the wallpaper next to tub was loose so looked behind it and you can see black mold. All around the tub was also moldy looking. When sitting in the chair I looked down at the bed skirt/box spring covering and could see some nasty looking stains. Super grossed out. The first night we asked if we could switch rooms but the guy told me they were sold out. Upon check out, presented pics to desk clerk. No manager was on duty so she said she would have someone call me. Just now a couple days later I am home and get the call. The manager told me she could not further discount my room because I got an AARP discount. I'm not sure if that is true or not because our receipt does not reflect that, but I said that has nothing to do with the filthy condition of the room and she says well I can't discount you but she thanked me for bringing to their attention so they could fix the problem. I told her alright then....this will be reflected in my yelp reveiw. She says ok and thanks again. I guess she does not care if I post the pics from the room....so here they are. Stay here at your own risk!
great night sleep and great staff Robin and Amber are amazing people. they go above and beyond to make your stay pleasant. peaceful and dog friendly. plenty of room to relax. The grounds keeps Chris and Joey work hard to keep the place clean. thank you .