Holiday Inn Grand Rapids - Airport

A very nice, clean room. Excellent customer service, bar was cool as well.

酒店不錯，安靜乾淨。就是早餐的選項有點少，連住3天，早餐是無法滿足多樣性要求的

Staff was helpful and very helpful. Steve is the best. Quiet and pleasant facility. I will be back.

Rooms were well appointed. Housekeeping replaced towels and coffee service each day. Thought breakfast was included, not an additional charge. Breakfast buffet included lots of choices.

They have a restaurant, and offer shuttle service to and from the airport.

It was good to have shuttle service that runs 24/7, however the service we received was not so welcoming. The driver (older Caucasian male) was not helpful with loading our luggage into the van. I had to insist that he loads the luggage into the trunk of the van for tips. We checked in room 208 at 2A.M. On 8/9/23 and found 2 of 3 dresser drawers jammed and damaged and not operable. I called the front desk and he said they were not aware of the condition but took notes so I would not be responsible for the damage. The front desk person was very helpful. In addition, the bathroom door is set incorrectly hence must use brute force to shut the bathroom door. Good luck to anyone needing any kind of privacy late at night.

The hotel staff was lovely to interact with. That said, the room wasn’t very clean, had a definite musty sweaty odor, stains on the walls, and the carpet was quite dirty. There were people running around yelling all night, and the area outside the pool and fitness centers up to the elevators was super wet and a definite tripping hazard.

Every time we visit Grand Rapids we stay at this Hotel. The location is perfect lots of restaurants and it’s near a mall. It’s very quiet and clean. The staff is incredible so friendly and welcoming. Just a really wonderful place to stay. I highly recommend it.

I’ve stayed here a couple times already and really like staying at this quiet location. It’s close to a mall and many other store and restaurants. The hotel is clean and updated. Staff is wonderful. Will come back.