Residence Inn by Marriott Grand Rapids West

Booked this hotel for a quick overnight trip. The location of this hotel is in a nice neighborhood with lots of chain stores nearby. Checking in was easy, but the front desk person wasn’t particularly friendly. Overall this hotel needs some upgrading, as our tub glaze was peeling all over making it look dirty, and our room had a stale smell. Fridge looked like someone had kicked it all over as it had multiple dents. Breakfast was mediocre. Probably will choose another hotel if I am in the area.

I love a Residence Inn! But, why don’t they have a door between where the bed is and bathroom sink? Or, at least, a curtain! I was there with my new boyfriend. I felt uncomfortable with him watching me wash my face, put on make-up, etc. He was lounging in bed and could see everything. Other than that, the stay was great. I love Marriott pillows! Don’t wait a second past 9:30 to grab a last minute breakfast item as they close and lock the doors precisely at 9:30 AM!

Hotel staff accomodated all of our requests. Friendly, customer service oriented. Been staying here on and off for last two years and keeps getting better and better. This visit, the breakfast was fantastic. Huge spread, lots of choices.

Louise , the front desk person is incredible, what a nice person and good attitude. Was up for breakfast and had a brief conversation with her and went on my way returned later that night and noticed she was still there and I asked what do live here jokingly, Louise made the comment the second shift person called in sick and being she was off on vacation it’s only fair if I don’t help out as they allowed me to go on vacation. What a great attitude I would love to hire her to work for me

I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.

Very hospitable staff and nice facilities in a good part of town with several dinning establishments, and stores near by. Close to several highways so a great place to stay if you’re visiting downtown Grand Rapids as well. Overall great experience and outstanding staff.

The breakfast has plenty of options. The staff members are friendly and courteous. The 2 bedroom with a kitchen is very spacious. Eating area for 4 was perfect. The fireplace really sets the mood, especially when your view is the blissfully blowing snow. We really enjoyed our stay.

Breakfast and room accommodations were excellent. We went for a boys basketball tournament and everyone had a good night's sleep and a nutritious breakfast to be prepared for the games ahead. Room had a fully equipped kitchen that we didn't need to take advantage of but was appreciated.

This residence Inn was wonderful! It’s a tiny bit dated in the hallways, but the rooms are very nice and very clean. We loved the layout of our corner room. The staff is extraordinarily friendly, from the front desk to the cleaning staff to the kitchen staff. The breakfast was one of the best we’ve had at a hotel. The man working in the kitchen for breakfast was so friendly and worked so hard to keep everything stocked and looking nice and clean (and the food was excellent). We would absolutely stay here again!