ロイヤル イン(Royal Inn Greenville)

This is a really good place to live or go on trips rooms so nice and clean manager really nice and helpful all the time we needed him employees always checking on us if we needed something family and come check out royal inn Greenville TX this place is perfect for everyone

I personally believe I have been scammed. I booked 2 rooms in October 2023 for April 2024. 2 weeks before my reservations I received an email stating that my credit card information was invalid and I must resubmit the information within 24 hours. I resubmitted the information and received confirmation. An hour later, another email, same thing. Not wanting to resubmit that info online again, I called the hotel directly. No one available that could help with reservations. TWO days later, and 5 minutes (literally) after receiving an email saying my reservations had been cancelled, I spoke to the manager. He said the booking was made through a 3rd party which he had no control over...no control over his own website? He also stated that several people were having the same problem and that the prices, on his website in October, had been wrong and that the costs of rooms would be significantly higher to rebook. No way was he going to honor my confirmation # and the fact that I'd been trying to rectify the problem for the last 48 hours. He suggested it was the 3rd party booking agent at fault, I suggested it might be his hotel trying to get higher rates due to the eclipse rush coming through their town. He rudely assured me I would not be charged, but I no longer had reservations and that I would no longer be able to make future reservations at their hotel. As if. It is very rare for me to get upset enough to write a negative review, but here it is. Wish there were negative stars. A most horrible experience. If you're intending to reserve a room here, I would suggest you look elsewhere if possible.

Lobby was closed for renovation. Hand written note on the front door said to check in at the after hours window. I went to the window and no one was there. I pushed the button for the buzzer and after about 5 minutes a very grumpy lady came to the window. It took her several minutes to understand that I had a reservation for one night, not 2. She finally gave me my room key and started to walk away. I had to stop her just to get directions to the room. The room was fairly clean, but the bathroom fan had an annoying squeal in it. I knew it wouldn't do any good to have them try to fix it, so we just put up with it all night.

If you're only staying one night, you're probably ok. I couldn't get inside the building to check in because of some kind of construction. They pointed me to a window. They knew I was there but it still took 10 full minutes for someone to come to the window so I could check in. The clerk was on her cell phone the whole time she was checking me in... it was nonstop. She tried to give me an upstairs room but I had requested a downstairs room due to health problems so she changed my room... still on her cell phone. When we got to the room, the toilet pipes were screeching loudly. I went to the window to try to change rooms again but no one would answer the buzzer. My husband found that if we closed the bathroom door, the noise was lessened quite abit. We were so tired we decided to just deal with the noise. Otherwise, it was clean.

Liked the staff very friendly and competent Didn’t like the outdated bathroom, no iron, no food dining. Still would stay there again!

It was okay. The cost of the room was outrageously high considering what we got. It was comfortable enough and we got a night’s sleep. The front desk told us that the price would less ($230/night versus $75/night) if we stayed through Saturday. We were ready to head out Saturday morning, so we checked out without incident.

HUGE TV!!! Rooms are nice and warm. Pretty clean didn't see any issues. Watched TV till lateee they have so many channels more than what I have at home. Morning left with a long hot shower. No complaints

The room was a little dirty and smelled. Found a dead roach to the left of the bathroom sink, they only had a sheet and a sheet thin comforter with no filling and had to ask for a blanket for which they had to find one and indicated that the sheet was what they use for all of the rooms. The place was run down and they had no lobby just a check in/ out, outdoor window. On the last day, they let themselves in when I went to pick up coffee before checking out and started turning the room for another guest at 9:45 am when checkout was 11. The soap and shampoo were almost not usable. And overall, the place had a sketchy vibe to it. Would not stay again.

Property is manageable but dirty and full of roaches. No cleaner to clean or change towels and sheets or sweep.