From the moment we arrived by train…and walked the 400 feet from the train to this hotel, we knew we were in the right place at the right time. This hotel feels traditionally Swiss, with a spa, pool, and food offering that is decidedly modern. Perfectly located for awesome day trips to the surrounding areas. Our room was clean and spacious. The huge bath tube saved the day after many of the hikes we took from this location, central to the JungFrau region. Reservation and check-in was super easy. The front desk team couldn’t have been more professional, welcoming, and ready to help make our trip the best it could be. Special mention goes out to Andras….Front desk guy, and our favorite concierge of all time. Every morning, I would go to Andras and say, “Andras, today we’d like to go to (fill in the blank with a typical tourist trap)” He would say, “No you don’t. You’ll have a much better time (insert amazing, fun-filled, off-the-beaten-path adventure.)” It happened every day and we had a blast. He was able to read our energy, and give us perfect suggestions! Thank you Andras and Miriam (who also made us feel right at home) Breakfast was to die for. Although there were quite a few very large tourist groups, the hotel gave us independent hotel guests a more private and quiet space. We ate our evening meals that the hotel as well. It was never boring or repetitious. One night Raclette in the cozy bar area. Another night in the main dining area. Our favorite night was in Restaurant Schmitt, enjoying a chef’s course menu. Executive Chef Markus Handau, prepared an innovative and creative symphony of courses. Each one more exciting than the last. Our favorite servers, Gabriel and Julio made every meal enjoyable! They were friendly and authentic and told us stories of their own day-to-day lives in Switzerland, even though home was Brazil and Portugal. The Spa team were amazing as well. They kept the facilities neat and clean. And I had a terrific massage the day we arrived. It was also so nice to go to the Wednesday Night Summer Streetfair while staying here as well. We will definitely return to this Swiss classic!
The hotel service isnt particularly good if you check in late at night above 7pm because there is no reception, if you encounter this problem please check the reception door they might have the hotel key outside the door or if you see this let them know in advance
The worst experience. They never mention anywhere that in the snowy season the only way to get to the hotel is by gondola. Our train arrived at grindelwald at 4.18 and there was no gondola service anymore because they run out at 4 pm. We couldn't get to the hotel anymore, we contacted the staff and they didn't care, we lost the reservation, they didn't give us anything back, not even a miserable courtesy breakfast. We let ourselves be carried away by some comments where it says that it has beautiful views but the way to get there is terrible, if you don't get on the gondola before 4 pm there is no way and you can't go down to town either. I do not recommend it at all. Ay The end we stayed at the derby hotel because there was no other place and that was great, everyone was very friendly, the room was excellent, it was right next to the station, I would return 100 times more with them.