クリスタルアーバンは、安全でリラックスした滞在のための私のすべてのニーズを満たす!私が訪問したい場所の多くの中心です!今回は特に、家族と私はTlaquepaque、El Centro Historico、Chápala、Tequilaを訪問しました!スタッフは周りで素晴らしかった!非常にサービス指向! 9月に再び滞在します!
Standard room with clear signs of lack of maintenance on doors... nothing that good regular maintenance could solve, but apparently that is not the case here. Small bathrobes and towels, I am an average person 1.65/66 kg and the bathrobe felt small for me, same the bathroom towels, more child-like, I can imagine how a taller person would feel. Regular buffet breakfast, nothing out of the ordinary, something you can find in any other average 3 star hotel. The property has an attached restaurant that is owned by them (according to what i was told) but managed by someone else. It turns out that they rent the place from Thursday to Sunday for events with live music that ends until after midnight. The place is not adequately soundproofed and the hotel, being small doesnt help, so, basically you feel like you were in the actuall party rather than in a quiet hotel room ready to rest/sleep. Enough to say that I couldn't sleep until the event was over around 1 am, this after a long and tiring day of activities. This is something that the hotel website does not warn you about. I wasnt the only one to rise a complaint because of the noise, other guest did it too without success. Staff was non friendly non empathetic with the situation (and in general), leading more to the feeling of not caring at all for their guest, only dismising the situation with an easy way out of ”we are sorry” The check out process... it was degrading!, never in any hotel (within Mexico or abroad USA-Asia-Europe) had I been treated like this. When handing over my key to check out, I was asked to remain in the front desk for a few minutes until the staff could verify that the room, in fact, did not present any damage, that the bathrobes were there and that I, actually did not consume anything from the minibar (despite the fact that I had confirmed at the time of handing over the key that I had not done so) once they received the ”ok” I was allowed to leave the facilities. It was humiliating. I have never been treated like this in any hotel. Definitely a place to which I will not return or recommend to anyone.
Todo excelente. Habitación limpia y a la hora correspondiente. El desayuno normal, pero cumplidor. La ubicación excelente al otro lado de la grand plaza entonces cualquier compra se puede hacer a pie El personal amable y atento todos los días
My room was clean and had a beautiful view. The breakfast was *the* best hotel breakfast I have ever had. There were fresh juices, fresh fruit, yogurt, made-to-order eggs, pastries, Mexican hot chocolate etc. There is a variety of restaurants across the street so it is a very convenient place to stay.
Recomiendo este hotel, limpieza, personal capacitado, instalaciones funcionales. El precio me parece muy conveniente y mas bien bajo por lo que recibes. El desayuno muy bueno, lástima que no pude ver a los cocineros para felicitarlos personalmente
El hotel es precioso. Las habitaciones son muy bonitas, mantienen su estilo virreinal 🥰 PEROOO por la noche, la luz es escasa. El hermoso candelabro no se prende, hay pasillos que son de miedo sin luz!!!! Y ... EL BAR, ESTA FUERA SE SERVICIO DESDE PANDEMIA. Así que las fotos con mucha iluminación y el bar, olvidenlas . La ubicación ES PRIVILEGIADA.
MMarant DenebMaybe I had to do more research on my side, but the room I was assigned did not look at all like the picture. The staff was kind and helpful. On the other hand, the amenities were in bad shape and dirty. The room had no air ventilation and the wall were really thin. I could hear all the noises from the other rooms and the halls, because I was near the common toilets and showers. Probably this is a better choice for people who want to party all night and just sleep a few hours. I think the location is great, but next time I will spend a little bit more for a proper hotel room with a private bathroom.