Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!
慌しい一日の終わりには、Muras Apart Hotelでおくつろぎください。Muras Apart Hotelは、ビージャ・ヌエバの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はメンドーサ空港から13kmです。有名な観光名所のChapel La PurisimaやPlaza Republic of Bolivia or Democracy、Plaza Unimevまで、徒歩でお出かけいただけます。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、ビージャ・ヌエバの当施設提供の駐車場をご利用いただけます。
O Ibis tem sido nossa opção de hospedagem dentro e fora do Brasil e nunca nos decepcionou. Melhor custo benefício. Mas, este Ibis de Mendoza está totalmente fora do padrão por 2 motivos: - Ar condicionado não gela absolutamente nada. - Há um problema sério com as válvulas de descarga dos vasos sanitários que as vezes funciona, outras não. Além do cheiro ruim de retorno de esgoto no banheiro. Um detalhe, isso não aconteceu só no nosso quarto, os 2 quartos que alugamos tinham o mesmo problema. Não volto a me hospedar nesta unidade e agora ficamos com medo de ter surpresas desagradáveis em outras unidades da rede.