APM イン アンド スイーツ(APM Inn & Suites)

no toilet paper ac buttons or dead bolt

There are no phones in the rooms. How does the hotel notify guests if someone comes in for them. My cell phone was off, so this made it difficult. No coffee pot in room as advertised, remote to tv only good for sound, no ice maker working/non-existant. The plus are staff nice, pet friendly, very quiet, clean room, quiet heater/good heat, good location for anything you need and any event to go to in Washington County/city. Shopping and restaurants. Overall a great experience. Overall

At checkin… the clerk (who was new) couldn’t get a key to load for me to go to my room. She only had 3 keys available. I waited 10 min before she called the maintenance guy to give me access to my room.

When we went to check in there was no one at the desk. There was a hand written sign saying to call a number. I did and there was no answer. I'd prepaid or would have left at that point. After about 10 minutes, I got a call back and was told they would be down in a few minutes. They'd been working on an issue with another guest. Turns out they only have ONE person working in the entire hotel. She was very nice and I don't blame her at all. The owners of this hotel have clearly not invested any money in maintenance or hiring staff. I would definitely not stay there again.

They are in middle of remodeling Laundry facilities not up and running Lady who helped with reservations was nice

Desiree was THE BEST! She was just ONE person handling the desk phone and problems with the key machine and the fact the ******* did not make contact with APM TO RESERVE A ROOM FOR MYSELF. Desiree did a fabulous job and I know she is way UNDERPAY and deserves more money!

The room smelled like smoke. Had to go ask for batteries for the tv remote. Then had to go ask for wash cloth. Then toilet paper, and once again to front desk for shower mat. Had to run the water for 10 minutes to get hot water. Finally got an email today after we checked out at 9am telling us to call the front desk to book another day. Check out was at 11am. We got the email at 3:45pm...which tells me they are gonna try to charge us for another day. Plus, we got charged a $50.00 deposit fee which they said it would take 3 to 5 days to get reimbursed. Will never stay there again Also, they have people living in the hotel rooms.. VERY NOISY

I did not stay at the APM. I booked my reservation after midnight and was not able to check-in that night when i need to get some sleep while on my road trip. When i got there the customer service was non existent. I couldn't get any help and then again im the morning when i can back by to be sure i was not going to be charged the manager Liz wouldn't even come out to talk to me. I left messages and non of them were ever returned. I am stll waiting to see if my money will be returned. The pictures on the sight looks good but the a**osphere there is not good at all.

Our toilet was repurposed from an old elementary school. My wife and I are in our 70's and 80's so getting up was a little difficult.