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Great resort and close to the airport. Nice swimming pool and i like the cocktails. It is close to the beach.

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Great resort. The amenities are amazing. We were not able to even try all the restaurants. Great place for families. I definitely recommend it.

The staff was very friendly. This resort offers a great variety of activities for families. The beach was not great, but the resort overall was as good as we could’ve hoped for.

My stay was a mix of excellent service, food, and amenities but marred by a few setbacks. The staff was attentive, the dining options varied, and the facilities impressive, creating a comfortable and enjoyable atmosphere.However, disappointments arose with external services. A notable issue was our late pickup for an Isla Mujeres tour, followed by an unexpected overcharge for a golf cart rental on the island. Charged $100, I later found similar rentals for half the price, raising concerns about overpaying.Departure also brought frustration. Despite assurances from the hotel that taxi payment to the airport could be made by card, the driver informed us at the airport he couldn't accept cards, leading to a last-minute rush to find an ATM.Additionally, the hotel's USD credits were very limited in use, diminishing the value of what could have been a beneficial perk.While the hotel shines in service, dining, and amenities, it falls short in managing external services and transparent pricing. Guests should be wary of potential extra costs and confirm details to avoid similar inconveniences. Improvements in these areas could significantly enhance the overall guest experience.

This place was amazing . 10/10 also ignore all the bad reviews this place was great. Staff was super friendly and always willing to help, check in was breeze and so was check out.

This quick trip from PHX to CUN couldn’t have gone any better. We settled on Moon Palace given its short commute from/to the airport. Check in/out process was easy, very accommodating. Property/activities could have been a little better given the nightly rate. Buffets were decent, several options. MomoTeppen was pretty good, ask for the spicy soy sauce! My only complaint is too many parents ignoring their screaming children. Now understand adult only all inclusive, will be staying at one next time around.

One of the worse hotels we ever had, definitely will never come back and we won’t recommend to anyone.

Staff was 10/10 friendly & helpful. The resort had endless activities. Very perfect for a family.

******* VIP is such a Scam. We did not get any special service. No complimentary upgrade...just a bottle of wine.

It was fairly great. Room is quite old, and leaky spots. Tap water (shower) stinks, seems like pipe is old. Food is average, pretty good. Not too bad Drinks pretty good. Staffs are mostly kind and tend to help, but some staffs are not. Some sales staffs push too much for membership, and when I expressed, not interested, their faces just changed, and I felt a bit offended by their languages or the way of saying. Overall it's good place for 5 days.

Moon Palace was really nice! I wouldn’t go if you’re not bringing a kid, go find an adults only property if that’s the case, but if you have a kid (or several) it’s everything you could want. The infrastructure of this place blew my mind: constantly running golf carts to take you places, really fast room service and supply requests (which is NOT the case everywhere), and an app that works extremely well when onsite. Much of the food and liquor options are a mark above other all inclusive places, too.

Resort was pretty clean and quiet , but the beach was disappointing because it was fool of sea**** and it looked brown, but they were cleaning it out. Cancun adventure Excursions was definitely fun !

Heard some good things about this property so we gave it a try. Overall it was a OK resort yet price was more then RIU and Barcelo so we thought it might be super. However, the food was ok, shows were decent, room at Nizuc was nice but a little old, and beach area was not swimmable.