ホテルからの返信: Thank you very much for staying at Hotel Solisso Hamamatsu.We are very sorry to hear that you had an unpleasant experience in your room.We have investigated and found that the reservation information sent to the hotel from the reservation website was received in a smoking room.We are strongly requesting the reservation site to improve their system.We look forward to serving you again.
ホテルからの返信: Thank you very much for staying at Hotel Solisso Hamamatsu.We are happy to hear that you are satisfied with our services.We look forward to having you stay with us again.