ノヴム ホテル シティ ノルド(Novum Hotel City Nord)

沒有熱水壺，詢問櫃台人員、態度冷漠！房間小，開大行李很难開展.早餐非常一般、只有酸奶加殻片、火腿、蛋.沒有牛奶可以調和玉米片，服務態度有夠差！只有地點位置好.三家超市近在咫尺、商務出差住宿尚行、旅遊就別來委屈自己。周邊都是工廠🏭

Alles ok

公共衞生及早餐還OK。房間是真的小，放了1.8m的床，然後行李箱都打不開。 有點汽車旅館的空間感，但是介紹有19平，呵呵

Arrived early in the evening. Parked the car next to the building in the yard where other cars were parked too. In check-in learned that parking only on the street, not in the yard, and that water bottles are only for those guests who booked directly with the hotel. I assume it was the same with parking but they did not explain. So not me. The room had the twin bed as requested, but that was all; it was probably the smallest hotel room I have ever seen. No A/C either. Later in the evening went for a walk and the neighborhood did not feel safe. There were young men (Middle-East or Turkey) here and there and I felt I was the only "Caucasian" in the picture. Got stares. Later in the evening heard a lot of sirens, and one loud bang outside. Dont know what that was. Breakfast was rather minimalist. The only warm dish was "industrial grade" scrambled eggs.

I booked a hotel in the center of Hamburg and it turns out this one is like like 6 miles from the center They also weren’t willing to change my booking for a Novum hotel in the center

I booked a room with a double bed and got 2 singles pushed together my room looked nothing like the picture it was so small I was only given 1 key so I couldn’t charge any devices I had untill I was back and I pre paid my room when I checked in I was charged tax

Wonderful and empowered staff. Always prepared to assist 24/7. Breakfast generous and all items fresh and available all the way until closing. Pro-active and always aware of their surroundings. Very pleased with my stay.

15-20 mins walk to nearest S-Bahn, so you could be back at the airport in a further 15 minutes, or Hamburg city in 20-25 minutes. Good selection of restaurants 20 minutes walk away. There are a couple of supermarkets within 10 minutes of the hotel, for any essentials. Hotel was clean, quiet and comfortable. Breakfast was fine, but limited to scrambled eggs as the only cooked element. Staff are welcoming and friendly. I went for a standard room, which is considerably smaller than the image used to advertise the hotel.

My hotel experience was mediocre. The staff’s lack of warmth was evident, and there was a noticeable absence of a birthday greeting despite it being my special day. Disappointingly, the room size didn’t meet expectations, and despite my Gold member status, the requested upgrade was not granted.